devilof76
Super Freak
It seems extremely unlikely that a statue as damaged as you described would be all they have left.
Premium Format Poison Ivy Premium Format
- Thread starter VS1976
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comicbookguy
Super Freak
It's the norm Copy & paste then attch email I believe. So calling is the best bet to try to get somewhere.
MR Regan
Super Freak
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It was a pretty in depth conversation over 4/5 emails, But even though I stated that all the pics I have seen on here are not consistent with my statue they still insisted a replacement would be no better, I am now in the process of smashing her up to receive my refund
Do they refund the shipping too?
comicbookguy
Super Freak
It was a pretty in depth conversation over 4/5 emails, But even though I stated that all the pics I have seen on here are not consistent with my statue they still insisted a replacement would be no better, I am now in the process of smashing her up to receive my refund
Yes I been through the same. It's very frustrating. But if your going to return it. Might as well call to see what happens anyways. Nothing to lose. When I emailed it never gets anywhere. Even with 4 to 5 detail emails.
nemenforcer
Super Freak
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It was a pretty in depth conversation over 4/5 emails, But even though I stated that all the pics I have seen on here are not consistent with my statue they still insisted a replacement would be no better, I am now in the process of smashing her up to receive my refund
I'm surprised they want you to smash her and not just return her.
mutant-man
Super Freak
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Not a good sign. I decided to keep my EX for now, and there aren't any paint issues. But she doesn't fit in her base--doesn't even come close, in fact. Left a voicemail yesterday but figure that they're out of the office until next week. Anyway, I'm hoping they can offer up a solution as opposed to asking me to smash it up. That'd certainly be a shame.
devilof76
Super Freak
I got my replacement box. I have to document its destruction, or be charged, so I'll make a video tomorrow night when I burn it.
blue_rogue
Super Freak
I ordered mine on FlexPay and finally received it today. I'm almost afraid to open it...
You are not alone. I felt the same way when my Ivy showed up. I used to open Sideshow boxes with confidence. Now days it's pretty much a gamble with how a statue turned actually turns out.
comicbookguy
Super Freak
The new tuff replacement policy is what I'm worried about when opening up statues. Even chip or small broken parts don't get a replacement unless it's something big. 
Frostlord
Super Freak
So have u open it yet? Did you get a good one?
blue_rogue
Super Freak
I opened mine and I'm very pleased with the results. I got the EX and I set it up with the open mouth plant heads, but I didn't think to check the regular ones. I'll have to do that later to make sure there's nothing wrong with those. I'll take some pics later too.
That's not true I just got approved for a replacement for a chip in the upper lip of the non exclusive big man eating pod, it was shipped and on its way to me.
Yes do that as soon as you can my ex plant was fine but the big regular was chipped.
Tatsumaki7
Freaked Out
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Has anyone heard back from the waitlist ?
SolidLiquidFox
doing it...for all of us
wanderlai
Super Freak
Just opened up and inspected my Ivy EX and Sagat EX. Both are very nice. Sagat was flawless. Ivy had a couple of tiny rubs but no big deal. Nothing broken and the eyes looked fine to me.
Rockstars721
Super Freak
Just saw this on Facebook, thought it was a kind of neat alternate version of the concept art.
