Did you get this response through email or was it over the phone? I would try customer service again and maybe go a different route to see if you can get another agent or something. Those issues don't sound acceptable to me either.Pegs fit good/flush but right front foot hovers 1/4 inch above the stairs instead of resting on the stair.
Imteresting.....Ill post shots of mine for comparison. You can use that for PCS to see...
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I sent PCS another email asking for them to reconsider and this is what they came back with...
"Since all the statues are like that the only thing I can offer you is to destroy it for a full refund, as issuing a replacement will be futile since it is built the same as the one you have."
I guess if what they're saying was true, I'd agree. Too bad it's not true, so I either destroy it for a refund or keep it, as is. Either way they'll never get a penny from me again.
I sent PCS another email asking for them to reconsider and this is what they came back with...
"Since all the statues are like that the only thing I can offer you is to destroy it for a full refund, as issuing a replacement will be futile since it is built the same as the one you have."
I guess if what they're saying was true, I'd agree. Too bad it's not true, so I either destroy it for a refund or keep it, as is. Either way they'll never get a penny from me again.
I sent PCS another email asking for them to reconsider and this is what they came back with...
"Since all the statues are like that the only thing I can offer you is to destroy it for a full refund, as issuing a replacement will be futile since it is built the same as the one you have."
I guess if what they're saying was true, I'd agree. Too bad it's not true, so I either destroy it for a refund or keep it, as is. Either way they'll never get a penny from me again.
I sent PCS another email asking for them to reconsider and this is what they came back with...
"Since all the statues are like that the only thing I can offer you is to destroy it for a full refund, as issuing a replacement will be futile since it is built the same as the one you have."
I guess if what they're saying was true, I'd agree. Too bad it's not true, so I either destroy it for a refund or keep it, as is. Either way they'll never get a penny from me again.
Totally not true. The foot on mine does not hover, but sits flush on the step as it should.
Anybody here had a replacement head for this sent to them from PCS yet that can verify how well they pack their pieces?
Okay I got mine today. Surprisingly small box with really only bubble wrap to protect it. A far cry from the thick protective styrofoam they ship the entire statue in. Maybe cuz it's fedex arrived unbroken, maybe just lucky. I'll post pics of a comparison to my original head tomorrow because there is a big difference to the gums on this new one, they're a liitle more prominent like the earlier versions. There are definitely some variations to how the upper palates got fixed into place on these pieces.
Better or worse?