Hey P!tu, when I got my Grey Hulk VS piece, the Spider-man was broken almost exactly like yours. It came from a very reputable board member so I know it wasn't broken before shipping. Also, as Bob mentioned, they had so much breakage with the Spider-man (fingers and poles) that they had to go back and produce more (I think twice now), so it really could have been broken during transit, especially if the box was dropped, which might also explain the crack in the Hulk. And sorry to see that, it really does depress you when you finally receive an item and it is damaged.