The head looks a lot smaller in the pictures I've taken than it does in hand.
True,...too bad the exclusive stones dont look like that....i skipped them.
I should note, as a gripe, that my hair magnet was not glued in well so it was attached to the scalp when i removed the hair.
Other gripes.........none really. Of course an extra head is always nice. Having a piece of the bridge might have been cool.
The base is actually nicer than i thought. The lack of color does not bother me and i actually prefer the clean look.
Im just ok with the box art. Others love it. It's not really important.
Of course if they did what bespin luke did with a clean with jacket and battle damaged that would have been Nutz.
But yeah, all in all, stoked about the final product.
Heard from Sideshow yesterday. They asked me to try and pull the arm out to see if it was truly broken or if it just needed to be pushed back into place. They told me not to worry if it breaks when I try because they asked me to do it and would definitely replace the figure then. It’s just a way for them to troubleshoot the problem.
I wrote back and told them I couldn’t pull the arm out and that pushing it back in place didn’t do anything to help the looseness. I fear they'll say that if it doesn’t pull out it means it’s not broken and therefore they won’t replace the body. Obviously I’m hoping they’ll replace it anyway!
Nah, they pride themselves on feedback, if they told you to do that and it didn't work, they will replace it. However they might want a picture from you showing their method didn't work so be prepared
Heard from Sideshow yesterday. They asked me to try and pull the arm out to see if it was truly broken or if it just needed to be pushed back into place. They told me not to worry if it breaks when I try because they asked me to do it and would definitely replace the figure then. It’s just a way for them to troubleshoot the problem.
I wrote back and told them I couldn’t pull the arm out and that pushing it back in place didn’t do anything to help the looseness. I fear they'll say that if it doesn’t pull out it means it’s not broken and therefore they won’t replace the body. Obviously I’m hoping they’ll replace it anyway!
Your lucky they even responded to you Mad Old Lu. What I got was a return confirmation order to send my figure back. I didn't even put in a request for a return, not to mention they didn't contact me personally after I sent 2 emails one with the initial arm problem and a follow up with them sending yet another automated message saying if you send us any more emails you will reset in their email cue and put back to the end of the line. I swear the whole handling of this issue for me has been garbage. I know they have a lot of people to attend to with issues/returns/questions and such, but to get 3 automated messages with no real rep contacting me and then them shirking it off and just sending a return slip which I didn't want or ask for is stupid. Its 2016 we should be able to reach a real person by email from a reputable business is less than 2 weeks
Your lucky they even responded to you Mad Old Lu. What I got was a return confirmation order to send my figure back. I didn't even put in a request for a return, not to mention they didn't contact me personally after I sent 2 emails one with the initial arm problem and a follow up with them sending yet another automated message saying if you send us any more emails you will reset in their email cue and put back to the end of the line. I swear the whole handling of this issue for me has been garbage. I know they have a lot of people to attend to with issues/returns/questions and such, but to get 3 automated messages with no real rep contacting me and then them shirking it off and just sending a return slip which I didn't want or ask for is stupid. Its 2016 we should be able to reach a real person by email from a reputable business is less than 2 weeks
WHAT?!? That's crazy! Is it at all possible their emails might have gotten sent to a junk folder? Because yes, it's very strange and unlike them to not contact you in any way. But it seems that they're going to replace the whole thing, right? What did you originally ask them for?
As long as they refund the shipping too then I think you're good. The ex is still available and it's shipping now, so really it's just the inconvenience of having to place your order again. But I think I would reach out to them and get a clear answer to what it is they are proposing you do. i.e., return (with shipping) or exchange...
So strange their customer service. The person who emailed me sounded nice. Or rather, the email was worded very friendly. But then you have other cases where they don't respond for weeks and then it's just an abrupt return slip without any explanation!
I actually just got off the phone with a rep who was actually very nice. He told me that they sent me a return request due to the fact that since it was the body that was damaged they don't have any replacement bodies to give out so I would have to exchange the entire figure. Would have been nice to get a message from an actual person stating that lol. It is kind of an inconvenience but if that's the only option then so be it. Guess I'll be exchanging mine tomorrow.
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