Sideshow is the best !!!

[HAPPYBOY]

Yep, indeed Sideshow is the best in the business at satisfying thier customers. I just had a problem with one of my CC's being declined and was worried I had really messed up. Well....less than 5 minutes on the phone later, and a short convo with the sultry voiced Jennifer and BOOM! All fixed and set to go. Sure the hell beats the hour and a half I spent trying to convince my CC company something was in error. So yes, Sideshow most certainly rocks!!

 

[Fives]

yeah kudos to sideshow for their excellent customer service. very helpful and polite people they got working there.

 

[The Tuggernaut]

We love you SS!

 

[Andr3w]

They're doing a tremendous job. I love them!

 

[cr4cx3r]

I love me some Sideshow!!!

 

[Nocturne]

Where does this miracle customer service come from, does it only apply to America ?

 

[GondorGirl]

Where does this miracle customer service come from, does it only apply to America ?

Yes, is the simple answer

 

[Nocturne]

Yes, is the simple answer

, it's funny cause it's true

 

[IronFingaz]

Damn straight they're the best!!!

I ordered the Salacious B. Crumb figure in August. It had to be transfered from the US warehouse to EU but i guess there was a delay at customs so i didnt get a tracking number until 2 weeks after i should've had it. Well, something went wrong and insted it went like this...

02/10/2008 11:00 GB0023 , United Kingdom 3.0 Delivered
02/10/2008 00:03 GB0023 , United Kingdom 11.0 Out for delivery on GLS vehicle
02/10/2008 00:01 GB0023 , United Kingdom 2.0 Inbound to GLS location
01/10/2008 10:16 GBNOPC , United Kingdom 2.0 Inbound to GLS location
01/10/2008 08:21 GB0100 , United Kingdom 2.0 Inbound to GLS location
30/09/2008 21:00 GB0100 , United Kingdom 2.0 Inbound to GLS location
29/09/2008 08:07 IE 210 , Ireland 2.0 Inbound to GLS location
27/09/2008 01:43 IEDUBL , Ireland 1.0 Outbound from GLS location
27/09/2008 01:05 IEDUBL , Ireland 2.0 Inbound to GLS location
25/09/2008 22:32 GB0100 , United Kingdom 1.0 Outbound from GLS location
24/09/2008 08:18 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:18 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
24/09/2008 08:15 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:15 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
24/09/2008 08:07 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:07 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
22/09/2008 21:19 GB0100 , United Kingdom 1.0 Outbound from GLS location
18/09/2008 21:25 GB0100 , United Kingdom 2.0 Inbound to GLS location
17/09/2008 17:24 IEDUBL , Ireland 1.0 Outbound from GLS location
17/09/2008 16:54 IEDUBL , Ireland 2.0 Inbound to GLS location
17/09/2008 16:54 IEDUBL , Ireland 2.0 Inbound to GLS location
17/09/2008 16:33 IEDUBL , Ireland 2.0 Inbound to GLS location
16/09/2008 23:11 GB0100 , United Kingdom 0.0 Data transferred to GLS System
16/09/2008 23:11 GB0100 , United Kingdom 1.0 Outbound from GLS location

As you can see it was in denmark for a little bit before they shipped it back to the UK It was returned to the EU warehouse last week and after talking to Destiny on the phone, i got a e-mail this past Tuesday confirming it was returned and it would re-ship in a few days.
But tonight i got another e-mail from Destiny saying that because of the delays and such, they would ship one from the US warehouse with Fed-ex free of charge. They would also cover any import/customs fee's that would pop up. I just got the tracking number so i should have it Tuesday or Wendsday

Thanks again, Sideshow and especially Destiny

 

[thamesvalidude]

Where does this miracle customer service come from, does it only apply to America ?

No, Jennifer has been brilliant for me many times over the years, whether I have been in the US or the UK. Love'em!

 

[Darth Cruel]

I agree that Sideshow's customer service is in-freakin'-credible. I can scarcely believe that they consistently hold such a high standard in that area. But the proof is written all over the internet.

This post is being published in the Sideshow Volume 11 Catalogue! And I just got an email confirming a free copy of the Catalogue!


I am stoked!

 

[thenammagazine]

Where does this miracle customer service come from, does it only apply to America ?

Probably worth the move!

Damn straight they're the best!!!

I ordered the Salacious B. Crumb figure in August. It had to be transfered from the US warehouse to EU but i guess there was a delay at customs so i didnt get a tracking number until 2 weeks after i should've had it. Well, something went wrong and insted it went like this...

02/10/2008 11:00 GB0023 , United Kingdom 3.0 Delivered
02/10/2008 00:03 GB0023 , United Kingdom 11.0 Out for delivery on GLS vehicle
02/10/2008 00:01 GB0023 , United Kingdom 2.0 Inbound to GLS location
01/10/2008 10:16 GBNOPC , United Kingdom 2.0 Inbound to GLS location
01/10/2008 08:21 GB0100 , United Kingdom 2.0 Inbound to GLS location
30/09/2008 21:00 GB0100 , United Kingdom 2.0 Inbound to GLS location
29/09/2008 08:07 IE 210 , Ireland 2.0 Inbound to GLS location
27/09/2008 01:43 IEDUBL , Ireland 1.0 Outbound from GLS location
27/09/2008 01:05 IEDUBL , Ireland 2.0 Inbound to GLS location
25/09/2008 22:32 GB0100 , United Kingdom 1.0 Outbound from GLS location
24/09/2008 08:18 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:18 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
24/09/2008 08:15 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:15 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
24/09/2008 08:07 DK0063 Kolding, Denmark 2.0 Inbound to GLS location
24/09/2008 08:07 DK0063 Kolding, Denmark 1.0 Outbound from GLS location
22/09/2008 21:19 GB0100 , United Kingdom 1.0 Outbound from GLS location
18/09/2008 21:25 GB0100 , United Kingdom 2.0 Inbound to GLS location
17/09/2008 17:24 IEDUBL , Ireland 1.0 Outbound from GLS location
17/09/2008 16:54 IEDUBL , Ireland 2.0 Inbound to GLS location
17/09/2008 16:54 IEDUBL , Ireland 2.0 Inbound to GLS location
17/09/2008 16:33 IEDUBL , Ireland 2.0 Inbound to GLS location
16/09/2008 23:11 GB0100 , United Kingdom 0.0 Data transferred to GLS System
16/09/2008 23:11 GB0100 , United Kingdom 1.0 Outbound from GLS location

As you can see it was in denmark for a little bit before they shipped it back to the UK It was returned to the EU warehouse last week and after talking to Destiny on the phone, i got a e-mail this past Tuesday confirming it was returned and it would re-ship in a few days.
But tonight i got another e-mail from Destiny saying that because of the delays and such, they would ship one from the US warehouse with Fed-ex free of charge. They would also cover any import/customs fee's that would pop up. I just got the tracking number so i should have it Tuesday or Wendsday

Thanks again, Sideshow and especially Destiny

You've clearly confused the EU shipping department with their CS department...

 

[Darth Cruel]

Ha! I am officially published!

Sideshow Collectibles Volume 11, page 18, sixth comment down!

I am stoked! Thanks Sideshow! And thanks for the catalog as well!




Life's simple pleasures are the best!

 

[holtrax]

yeah they are pretty good and very helpful too.

 

[Shai]

If sideshow was a woman, i'd have a*** sex with it.

 

[turtlepower73]

yes the customer support is alsome. can you imagine the anal people that call them about the dumbest stuff.

hi my sideshow darth vader box has a ding in it. well is the figure ok, yes.but the box is messed up..i need to return it.

 

[ecekat]

yeah,but the sideshow has one of the best customer srevices i think..

 

[Shai]

can you imagine the anal .

OHH YES, I CAN IMAGINE...

 

[The Ween]

Shai, I swear you're becoming a Coprophiliac!

 

[thenammagazine]

Shai, I swear you're becoming a Coprophiliac!

You know he's gonna have to look that up.