Just got the processing of charging noticed:
Processing Alert Notice
***READ ONLY E-MAIL***
***DO NOT REPLY***
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PROCESSING BEGINS: Tuesday, December 6, 2011
Item name: Madame Hydra Comiquette - Exclusive
Item #: 2001151
Item price: US$ 279.99
NRD (Non-Refundable Deposit): $28.00 per item
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ALL ITEMS SHIP FROM OUR U.S. WAREHOUSE. For customs / VAT information, follow the link:
https://www.sideshowtoy.com/helpdesk/?p=95. For a final total, refer to your item arrival notice or call us immediately.
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Dear Valued Collector,
We will begin processing all orders for this item on December 6, 2011. We ask that you have the funds available on your credit card by this date to ensure the successful processing and shipment of your order.
DO YOU NEED TO CANCEL THIS ORDER OR UPDATE ITS INFORMATION?
If you have last-minute changes or need to cancel this order, you must contact Customer Service directly IN THE NEXT 24 HOURS by phone at 855-SIDESHOW (855-743-3746) (US) or 805-214-2100 (ext. 2) (outside of US).
International collectors may e-mail
[email protected] IN THE NEXT 24 HOURS. Your e-mail must include your Name, Order Number and Item Name, and be labeled with the relevant subject header of “Cancel my Order!” or “Alter my Order!”; otherwise, we will NOT be able to cancel or alter your order BEFORE the item processes.
Customers will be responsible for any shipping fees as a result of late cancellations or incorrect shipping addresses as per our policy posted at the following link:
https://www.sideshowtoy.com/helpdesk/?p=99
IF YOU NEED A FINAL TOTAL COST:
If you still require a final cost prior to your item shipping, you must request one by phone. If paying by Money Order (U.S. funds), we must receive your payment (sent via an expedited and traceable method) by December 6, 2011; otherwise, your order will be cancelled. You must write your Order Number, your Name and contact information on your payment.
ABOUT YOUR INVOICE AND TRACKING INFORMATION:
Once your order ships, you should expect to receive an e-mail containing your final Invoice (item price and ship cost only) and an e-mail containing the tracking number and web links for your shipment. Sideshow uses FedEx delivery service, unless you have contacted us prior to the shipment of your item with a preference of a carrier.
PLEASE INSPECT ALL ITEMS IMMEDIATELY UPON RECEIPT:
Any returns or exchanges must be sent to us and received within 30 days of delivery. For more information, visit the following link:
https://www.sideshowtoy.com/helpdesk/?p=106
We are happy that we could assist you with this order! If you have any questions, please feel free to contact us at
[email protected].
Best regards,
The Sideshow Processing Department
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320 USA