- Joined
- Nov 3, 2014
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Re: Sideshow Announcing new Premium Art Prints collection
I got a reply from Sideshow regarding my Cleopsis print. I told them all about the smudge, that worsened with each item I used in an attempt to remove it, I told them about how I took it to the conservator and everything she said about it, then I said I wasn't sure if I could take good enough pictures of it, but I'll try if needed.
The reply:
Thank you for contacting our returns department. We are very sorry to hear about the issue on your Cleopsis Print. If you could please provide pictures and a description of this issue, they will greatly assist us in the handling of your inquiry. After we receive the pictures, please allow 3 to 5 business days for us to complete your inquiry.
I'm surprised they went straight to the pictures, didn't mention anything else in my email to them. I have a bad feeling that after I send the photos I'm going to get the "This is how it's supposed to be" response.
I did as well. Kind of annoying, I wasn't sure I wanted to stick with that order.Nice frame. Got charged for Daredevil today. Never got a processing notice though.
I got a reply from Sideshow regarding my Cleopsis print. I told them all about the smudge, that worsened with each item I used in an attempt to remove it, I told them about how I took it to the conservator and everything she said about it, then I said I wasn't sure if I could take good enough pictures of it, but I'll try if needed.
The reply:
Thank you for contacting our returns department. We are very sorry to hear about the issue on your Cleopsis Print. If you could please provide pictures and a description of this issue, they will greatly assist us in the handling of your inquiry. After we receive the pictures, please allow 3 to 5 business days for us to complete your inquiry.
I'm surprised they went straight to the pictures, didn't mention anything else in my email to them. I have a bad feeling that after I send the photos I'm going to get the "This is how it's supposed to be" response.