I am hearing that from other collectors in Canada as well in the past few weeks, I have a few shipments with big discounts / sales coming (Bank Joker 2.0 / Starboost) so I am waiting to see what Fed Ex charges.
Sideshow supplying incorrect customs information to Fed Ex on sale items / discounts
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I am hearing that from other collectors in Canada as well in the past few weeks, I have a few shipments with big discounts / sales coming (Bank Joker 2.0 / Starboost) so I am waiting to see what Fed Ex charges.
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Just happened to me in europe. Sideshow didn't declare that the price included shipping to FedEx.
Fedex added it on again, before calculating duty fees.
I feel like going back over all my old bills to check past transactions now.
Disgraceful Sideshow, this already costs an arm and a leg when buying from outside the US.
Fedex added it on again, before calculating duty fees.
I feel like going back over all my old bills to check past transactions now.
Disgraceful Sideshow, this already costs an arm and a leg when buying from outside the US.
egel
Super Freak
Because of delays I was able to have my NRD refunded on the only direct order I had, so that was nice. Another deposit I transferred to this order earlier could not be though, so it was applied to my account. Question is, will I ever make a new direct order to use this credit? With rising prices I don't see this happening anytime soon.
ps Currency is in a dump too, so ordering $ is off limits regardless.
ps Currency is in a dump too, so ordering $ is off limits regardless.
Collectorcol
Super Freak
I've always payed V.A.T on the item and postage costs which seems silly.
You saying Fed-Ex took the total price, item & postage, then added postage again?
I've always payed V.A.T on the item and postage costs which seems silly.
You saying Fed-Ex took the total price, item & postage, then added postage again?
If that happened in all fairness, that isn't the Sideshow mistake we are trying to fix.
Collectorcol
Super Freak
They get it wrong because the info SSC gives them is wrong, that is what we are trying to fix...see first post in this thread!
I cant believe it's legal to be charged tax on the full amount of a discounts item or at all if the item is free. I'd be inclined to challenge it in court.
I'm about to be sent my first item from SS, to the UK. I was too that you can reduce the handling charge by creating a FedEX account and I have tried doing this but following emails from a FedEX rep, I am more confused than ever.
Any advice would be appreciated.
I'm about to be sent my first item from SS, to the UK. I was too that you can reduce the handling charge by creating a FedEX account and I have tried doing this but following emails from a FedEX rep, I am more confused than ever.
Any advice would be appreciated.
Collectorcol
Super Freak
Just create a Fed-Ex account then Live Chat Sideshow with the Fed-Ex account number.
They will link the accounts for you saving around £15 on every delivery
Even if you are sent an item free of charge, to you, it still has a value
They will link the accounts for you saving around £15 on every delivery
Even if you are sent an item free of charge, to you, it still has a value
Yes, it has a value, it it is insured or gets destroyed, but SSC has an electronic program that they input a "value" into that is only the price the customer paid, taht amount is being entered wrong, they no longer do all the paperwork that has all the boxes, that things were done correctly...the electronic value is easy and quick and SSC does not care if it is correct...
Just create a Fed-Ex account then Live Chat Sideshow with the Fed-Ex account number.
They will link the accounts for you saving around £15 on every delivery
Even if you are sent an item free of charge, to you, it still has a value
Cool, thanks for the advice
Yes the item still has value but the idea behind tax is that you pay a percentage of the cost of an item to the government. In the UK we have VAT (value added tax) at a set rate (20%) and it is proportionate to the cost you pay, which is priced into the cost of the item. So if I buy an item for £120, the actual cost of the item is £100 and the other £20 is tax.
So if I import an item, the tax and customs duty is around 24.7% and I would expect to pay that on top of any item I paid for. So if I imported a £100 item I would pay £124.70. Fair enough.
Lets say I instead imported an item with a RRP of £200 but I got a 50% discount. I pay £100 for the item, and I would expect to pay an additional £24.70 in tax. But the way SS are doing it is that I am paying tax on the full retail price of the item, not what I spent. So I am wasting an additional £24.70 for nothing. In effect, I'm paying 49.4% tax.
Now, I'm not an accountant by trade and my calculations could be wrong. But to me, it seems pretty ******ed up.
Collectorcol
Super Freak
You're welcome 
I fully understand, got enough Fed-Ex bills thanks.
Was just guessing as to the reason they charge V.A.T on 'free' items.
I was sent a replacement Bust and a HT as compensation for all the trouble I had. Both had duty charged to Sideshow so I never had to pay anything.
I fully understand, got enough Fed-Ex bills thanks.Was just guessing as to the reason they charge V.A.T on 'free' items.
I was sent a replacement Bust and a HT as compensation for all the trouble I had. Both had duty charged to Sideshow so I never had to pay anything.
See my email from sideshow.
' I am sorry for any confusion regarding the invoice for your order. When we ship an order to an international destination, we are required by law to disclose the retail price of the item, as well as the amount the customer was actually charged (after any discounts were applied). Our prices are easily verified on our website. The customs agents then assess the value on either the retail value or the discounted price at their discretion. We have no control or involvement with those fees. '
So its the "discretion bit i find weird
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So I've finally gotten an answer from Fed-ex regarding the fees I was charged on R2-D2.
They have admitted that they based the fees on incorrect Sideshow info.
But get this. They want me to pay the incorrect invoice and then issue me with a credit for the outstanding amount!
I told them no thanks, please reissue their invoice, correctly this time and I will pay it.
So, the question is this..
How often has this happened unnoticed?
I for one am going to review old invoices to check, I reccomend others do the same.
Sideshow submitted the full cost (including shipping) as the product cost, FedEx then calculated duty/fees on this figure plus shipping (added twice now).
Resulting in higher duty/fees based on inaccurate figures.
They have admitted that they based the fees on incorrect Sideshow info.
But get this. They want me to pay the incorrect invoice and then issue me with a credit for the outstanding amount!
I told them no thanks, please reissue their invoice, correctly this time and I will pay it.
So, the question is this..
How often has this happened unnoticed?
I for one am going to review old invoices to check, I reccomend others do the same.
Sideshow submitted the full cost (including shipping) as the product cost, FedEx then calculated duty/fees on this figure plus shipping (added twice now).
Resulting in higher duty/fees based on inaccurate figures.
Any figure that you get from SSC has been wrong if you had reward points or any discounts on the figure, the full value has always been listed, up to now...I have two figures that I have discounts on I am waiting for Fed Ex to invoice me to see if SSC is now getting it right...
You do have a Fed Ex account right? They will fix everything for you.
As for Fed Ex, they charge your account the full - wrong amount, and then they will credit it all back to your card and then invoice you for the correct amount - usually the same day.
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No, FedEx issued me with a credit note to my account (for future purchases) I said no. Please send me a correct invoice. They are a disgrace.
My point with SSC is that I have never checked this before, I'm going to start with my 89 Batmobile and some of my bigger orders first to check they haven't been doing this for years. This could be a very large can of worms.
Sideshow? Could you please comment on this?
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