Sideshow Vampirella Comiquette

[gagaliya]

sideshow has a different stockpile for replacements, which in my opinion and experience is lower quality than the original - almost b stock.

If the item is still on sale, you are always better off return the original for a full refund then order a new one unless the defect is on a very minor accessory. In your case since the original was soldout, you are screwed.

Sorry.

 

[devilof76]

That sux man. Sideshow stands behind their 30 day guarantee and we should get mint pieces. It hasn't let me down yet. But if their stock runs out I think they should make more to cover problems like you had.
Losing a good customer for the sake of spare statues can't be worth it in the long run and you shouldn't have to accept crap and be replaced with crap.

But where do you draw the line? There will always be a number of imperfections through a manufacturing run that QC doesn't notice, or bother to acknowledge, or consider significant enough to warrant discarding a finished statue, and they get shipped. The company can't make a replacement for each of those because they don't know how many will be flawed, and they certainly can't make a corresponding replacement for every piece to be shipped. All they can do is estimate how many might not meet the expectations of the buyer. The only alternative is making replacements to order, but they obviously consider offering a full refund to be preferable, which is their prerogative. And it makes sense. A handful of impossible to please customers would have the potential to make a line worthless for them to produce.

I get it. It sucks, but that's life. They won't lose me as a customer.

sideshow has a different stockpile for replacements, which in my opinion and experience is lower quality than the original - almost b stock.

Why would they purposely use an inferior backstock as replacements? If a buyer was astute enough to notice a lesser flaw, they're more than likely going to notice a greater one. That means Sideshow pays for the return of the original, the reshipment of the replacement, the return of the replacement, and then they lose the sale completely.

 

[thenammagazine]

Why would they purposely use an inferior backstock as replacements? If a buyer was astute enough to notice a lesser flaw, they're more than likely going to notice a greater one. That means Sideshow pays for the return of the original, the reshipment of the replacement, the return of the replacement, and then they lose the sale completely.

They don't. That's troll speak (look at the join date ).

 

[devilof76]

Just figured I'd take the time to give a fully reasoned response. It lowers the odds that I'll have to read it again.

(Or am I being overly optimistic? )

 

[thenammagazine]

Just figured I'd take the time to give a fully reasoned response. It lowers the odds that I'll have to read it again.

(Or am I being overly optimistic? )

What is "The Latter Part," Alex, for $200!

 

[furystorm]

sideshow has a different stockpile for replacements, which in my opinion and experience is lower quality than the original - almost b stock.

If the item is still on sale, you are always better off return the original for a full refund then order a new one unless the defect is on a very minor accessory. In your case since the original was soldout, you are screwed.

Sorry.

This seems like total BS to me, at least in my limited experience with Sideshow's replacement policy and procedures. The two times I needed a full replacement, I was sent a far superior piece to what I had originally received and the new piece was hand numbered to the exact same number I had returned. I was especially astounded at the higher quality of the Frankenstein versus the Wolfman SSE replacement.

So maybe gaga has had bad experiences, but all of mine have been phenomenal.

 

[devilof76]

I've only had minor problems in the past (Asajj Ventress Ex. PF, the regular head had lint in the paint, and 1:6 Yoda had crooked eyes) but each time, the problem was resolved to my complete satisfaction. Regarding this piece, the one sent to me corrected the issue of the chipped paint, but the positioning of the bats was not forseeable unless the statue had been assembled prior to shipping.

The exposed seam was a different matter entirely. It wouldn't surprise me in the least if it was not the only one that shipped in that condition because I didn't notice it at first either. It wasn't until I was taking pictures of the bats and the scuff on the hip that I found it (but once I knew, it stood out like a sore butt crack ).

 

[gagaliya]

Why would they purposely use an inferior backstock as replacements? If a buyer was astute enough to notice a lesser flaw, they're more than likely going to notice a greater one. That means Sideshow pays for the return of the original, the reshipment of the replacement, the return of the replacement, and then they lose the sale completely.

i am saying they make replacement parts separately and very often those are of inferior quality. For example my gollum PF statue had a minor paint bleed in his nose, they sent me a replacement which were far worse missing many paint details on the skin when you compare them side by side. They then sent me a SECOND replacement, this one had an almost orange skin tone as if gollum just came back from hawaii with a tan and also missing the paint details.

I was pretty pissed and the rep told me flatout they keep replacement stocks separately than new orders, and they cant just send me a new statue (after i return the old one) it has to be from replacement stockpile. Even he think it was stupid. I had to return the old one and go through the whole refund process, destroy both replacement bodies, then place a new order. The new order was perfect, it has the same detail/quality(without the paint nose bleed) as the original.

Same story with my leia vs jabba statue.

Bottomline, if the issue is with a minor accessories like a hand holding a gun etc..its' fine just to get a replacement part, but if the problem is with the main statue or part of the main body, then you are better off just returning it and order a new one instead of playing russian roulette with the replacements because if the new orders are soldout then you are screwed, they usually only allow 1 replacements, 2 if you make your case but after that it's just a $30 credit to keep the bad statue or return it for refund. Both options suck if the statue is soldout and selling for 2x on ebay.

EDIT: also forgot to mention, the rep said they actually took the photo i sent and went to the warehouse trying to find one that match the skin color of my original in the replacement stockpile and couldnt. So this is not a complaint about their customer service but the product replacement itself.

If you think it's bs, i dont give a ratass, just ignore my post and do what you do.../shrug

 

[gagaliya]

This seems like total BS to me, at least in my limited experience with Sideshow's replacement policy and procedures.

So you call my response bs but admit you have limited experience dealing with their cs.

brilliant

 

[devilof76]

I'm aware that they keep replacement stock for issues now that I've gone through the process. What I'm questioning is that the replacements are across the board inferior. You had a bad experience with one statue, and so did I. The problem is that two examples aren't sufficient to make a valid generalization (or three, if you count both of your replacements).

If it is the case, that's patently retarded. Why even bother pretending to have any kind of quality guarantee for flawed product?

 

[furystorm]

So you call my response bs but admit you have limited experience dealing with their cs.

brilliant

You are an a$$ clown.

There. Ban me!

 

[thenammagazine]

I'm aware that they keep replacement stock for issues now that I've gone through the process. What I'm questioning is that the replacements are across the board inferior. You had a bad experience with one statue, and so did I. The problem is that two examples aren't sufficient to make a valid generalization (or three, if you count both of your replacements).

If it is the case, that's patently retarded. Why even bother pretending to have any kind of quality guarantee for flawed product?

They don't. That's the trolling BS. I've dealt with SSC's CS many times and have never had to send a product back for a re-exchange. But basing their whole "exchange" process off of a single Gollum PF seems kinda anti-SSC trollish fishy in the first place.

 

[IdeaOfEvil]

I'm sure this is a moot issue by now, by Sideshow just sent me an email stating that there's nothing left in stock and that they're cancelling my reservation

I still can't believe mine didn't convert when I got my order in only hours after this had sold out =/

 

[Sweet Rabbit]

I'm sure this is a moot issue by now, by Sideshow just sent me an email stating that there's nothing left in stock and that they're cancelling my reservation

I still can't believe mine didn't convert when I got my order in only hours after this had sold out =/

that's the risk you run with wait lists

 

[IdeaOfEvil]

that's the risk you run with wait lists

I missed the reveal completely and didn't know about it's existence until the day it was put on pre-order when SS posted it up on their Facebook page But by the time I got to the ordering page, all the EX's were sold out. . .

 

[gagaliya]

Noone would cancel this when the flippers are selling them on ebay for 2x. Just get the regular version, it's only slightly more expensive than the retail price.

I personally prefer the regular head anyway with her looking forward.

Either way, one of the sideshow's best work, amazing sculpt and the paint is perfect, very rare nowdays.

 

[Sweet Rabbit]

gotta have the EX. it changes the whole look of the statue

 

[IdeaOfEvil]

gotta have the EX. it changes the whole look of the statue

Exactly, and I did get in on the pre-order list for the Reg in time, but cancelled that just cuz I didn't like the head. I absolutely need the EX

 

[Skiman]

Exactly, and I did get in on the pre-order list for the Reg in time, but cancelled that just cuz I didn't like the head. I absolutely need the EX

Didn't you have this problem with the Com as well?

Something sounds familiar about this story.

Ski

 

[IdeaOfEvil]

Didn't you have this problem with the Com as well?

Something sounds familiar about this story.

Ski

What's "the Com"? This was the only waitlist item I've ever been on, so I doubt whatever you're thinking about was me