tomandshell said:I don't fault them for having a low run on a show exclusive. It's the way that they treat the fans and potential customers that are waiting in line to buy it that matters--don't bring employees to a fan convention who look upon their customers with a smug sense of derision. The Sideshow booth was just as busy and hectic (a lot more, actually) and I'm sure the employees were stressed, but I didn't see any of them making fun of the fans, laughing in their faces, and telling them to get lost. The Acme folks really enjoyed turning people away empty handed and frustrated, and it showed. I'm glad they found our disappointment so richly entertaining.
EVERYONE at Acme wished everyone that wanted a Sidious key could have purchased one, but the demand simply outweighed the quantity produced. As I have explained on countless occasions, the line was not nearly as hot when we were planning the Comic-Con exclusive as it ended up being when the convention actually took place. Had we known, we certainly would have produced more, but that is not something we (or any company) can predict. We certainly learned some things about how best to handle exclusives from our experiences, but can honestly say we did the best we could given the unexpected mania that we saw in San Diego.
I'm sorry you feel you experienced what you described, Tom, but it is simply not true that ANYONE at Acme enjoyed turning people away or made fun of anyone or told anyone to get lost. I was there the ENTIRE time and know who else was there and NONE of us did such things. As those of you who frequent Rebelscum and other forums know, I make myself available to our fans and collectors all the time; we put forth a lot of effort to make sure our customers get heard and we clearly care a great deal about making people happy that are interested in our products. We simply did not act any way other than sorry at Comic-Con when it came to people not being able to get things they wanted. Again, sorry you were disappointed and felt the way you did, Tom.
-Chris
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