So customs damaged the art box... what's it's worth

[jye318]

That is really sucks, they never care about customers value, its really hard to say if you can get some money back, specially the box only.

 

[comicbookguy]

uh reminds me not to buy large items from Canada?

Wow thanks for the warning.

 

[VS1976]

That is really sucks, they never care about customers value, its really hard to say if you can get some money back, specially the box only.

I think the art box has value. It's numbered to match the base. How much value is the question that will be the hardest to determine.

 

[WurstCollector]

That's terrible news, it's funny that statue/bust has so much trouble entering the US from Canada. When only a few years ago an adolescent Brampton resident (Suburb of Toronto, ON Canada) purchased a rifle online illegally and got it shipped from the States as a "aluminum baseball bat". Mind you it was shipped in pieces, but the barrel was still intact. Crazy

 

[NCC-1701 no bloody ABCorD]

I think the art box has value. It's numbered to match the base. How much value is the question that will be the hardest to determine.

You should ask for and get 100% of the insured value ($400) + the shipping fee. That's what you pay insurance for. I don't know how Canada Post works, but in the US, the post office does not ask for the item once a claim is completed. I shipped a well-packed framed print once, and the glass broke. The frame and print were fine. I filed a claim—sent in the claim form and a copy of the receipt from the framer showing the cost of the framing—and a couple of weeks later I got a check in the mail for the full insured value + shipping. The only thing I didn't get back was the insurance fee which was a couple of bucks. The post office never asked for the frame print.

 

[VS1976]

You should ask for and get 100% of the insured value + the shipping fee. That's what you pay insurance for. I don't know how Canada Post works, but in the US, the post office does not ask for the item once a claim is completed. I shipped a well-packed framed print once, and the glass broke. The frame and print were fine. I filed a claim and got a check in the mail for the full insured value + shipping. The only thing I didn't get back was the insurance fee which was a couple of bucks. The post office never asked for the frame print.

Never knew that. I will go to my post office today and make the claim. Do i need a letter from the buyer about this? I have correspondence emails & pics of the damaged box. How long did it take to get your check?

 

[aaronViolator]

Canada Customs is brutal, my buddy bought a Master replicas han solo blaster from the states...got it shipped to Canada, customs tore it open, didnt put it back properly and forgot to put one piece back. needless to say he got the blaster in more pieces than he hoped for....

and it is still pending with customs...hasent even been settled yet and its been almost a month.

i hope everything works out VS1979!

 

[NCC-1701 no bloody ABCorD]

Never knew that. I will go to my post office today and make the claim. How long did it take to get your check?

As best I can remember it didn't take long. Maybe a couple of weeks at the most. I remember being surprised to get a check so soon, without further inquiries or hassles. I think maybe the US postal service doesn't have the personnel and or the time to deal with extensive claims investigations. Depending on the amount of the claim, it may be easier for them to just cut a check. Unfortunately, I had only insured the item for up top $100 when in reality it had cost more than that in total. I had packed it so well, with layers and layers of bubble wrap and the corners particularly cushioned with additional cardboard "shoes," that I just thought: no way will it break! I'm sure the thing had to be dropped from a fairly high point to the ground. Live and learn.

 

[EVILFACE]

Worth? about $25

No it was US customs that did it. Canadian Custom Officer don't manhandle packages like the US do.

Canada

It is the 51st State of the USA btw.

 

[VS1976]

Worth? about $25




Canada

Well they don't use box cutters to cut into the cardboard. They use common sense and cut through the taped area.

 

[VS1976]

As best I can remember it didn't take long. Maybe a couple of weeks at the most. I remember being surprised to get a check so soon, without further inquiries or hassles. I think maybe the US postal service doesn't have the personnel and or the time to deal with extensive claims investigations. Depending on the amount of the claim, it may be easier for them to just cut a check. Unfortunately, I had only insured the item for up top $100 when in reality it had cost more than that in total. I had packed it so well, with layers and layers of bubble wrap and the corners particularly cushioned with additional cardboard "shoes," that I just thought: no way will it break! I'm sure the thing had to be dropped from a fairly high point to the ground. Live and learn.

Do i need any documents from the buyer on how much he wants back or will his pics and correspondence email about how he received it be enough?

 

[NCC-1701 no bloody ABCorD]

Do i need a letter from the buyer about this?

Do i need any documents from the buyer on how much he wants back or will his pics and correspondence email about how he received it be enough?

No, you should not need any docs from the buyer. Just fill out the claim form, probably downloadable from the CP web site, and include a receipt of the sales, and any other supporting documents you want to include, like the pics. If it was an Ebay sale, or equivalent, print out the auction page showing the final bid price. However, they may insist on only reimbursing you for the current market value of the item, in other words, the cost to replace it. They DO NOT take into consideration the collectibility or rarity of a collectible. All this applies to USPS. Canada post may see things differently, I don't know.

 

[VS1976]

No, you should not need a letter from the buyer. Just fill out the claim form, probably downloadable from the CP web site, and include a receipt of the sales. If it was an Ebay sale, or equivalent, print out the auction page showing the final bid price. However, they may insist on only reimbursing you for the current market value of the item, in other words, the cost to replace it. They DO NOT take into consideration the collectibility or rarity of a collectible. All this applies to USPS. Canada post may see things differently, I don't know.

Thx for your help

 

[NCC-1701 no bloody ABCorD]

Search the internet for that statue or bust that you sold and print out the most expensive price you can find. Hopefully it will be close to $400. Good luck!

 

[VS1976]

Search the internet for that statue or bust that you sold and print out the most expensive price you can find. Hopefully it will be close to $400. Good luck!

Will do. thx again

 

[Niltusk]

What a crappy situation, not thinking I used my large cutters on a box one time and gouge the heck out of the top before I realized I wasn't using a small blade. I wanted to punch myself in the mouth when I pulled it out of the box, so I can just imagine how frustrating it must be to have someone else do this to your buyer's box, but on a much worse scale.

 

[dino76m]

customs everywhere are like thatm im from India, i only care about my hot toys boxes being in mint, but that too end up being dented and bumped by customs, normally for statues i dont bother with mint boxes, because it never will reach me like that