I think what they are doing is giving hope that items will EVENTUALLY be shipped and what it is doing is making sure your banks will NOT refund the money as the longer it takes, the refund time lapses.Just got this about the shipping costs on the invoices they sent out today, wonder how many people they got to pay it and won't even refund them the difference.
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This to me makes the most sense of why they are taking 2 weeks to respond to every email. Delay long enough.