This is a copy of the live chat i had with ebay regarding our account and block on the sales records.
EBAY are making it very difficult.
Your chat session has started..
ugtoys: hi
Jerry C.: Hello and welcome to eBay Live Chat! My name is Jerry and I invite you to share your feedback about our chat today by filling out a brief survey when we are finished. Before we begin, please provide your User ID to aid the chat. How may I help you today?
Jerry C.: Before we begin, just to confirm, is ugtoys your User ID?
ugtoys: yes it is .its regarding our account ugtoys. the account has been suspended but we need access to the sales records to meet orders.
ugtoys: Ebay expects us to pay for the fees but not give us access to the sales records to meet orders.
Jerry C.: Before you can gain access to your sales records you'll need to have your account reinstated. You'll need to contact our Trust & Safety team to find out exactly what you can do to have your account reinstated.
Jerry C.: You can contact them by going to this page and clicking on Email Us in the middle of the page:
https://pages.ebay.com/help/contact_us/_base/result_1_1_2.html
ugtoys: i have emailed ebay trust and safety several times and no response.
ugtoys: can you please show the section in the user agreement where it states that suspension will mean no access to sales records.
Jerry C.: Suspension means no access to any part of your account.
Jerry C.: If you've emailed the Trust & Safety team already, it can take them anywhere between 24 - 72 hours to review the case and respond to your reinstatement request. You can expect a response from them within that time frame. Also, make sure you don't send in too many emails (you only need to email them once). If you send in too many emails that can delay the response time.
ugtoys: Well according to someone else in ebay they advised that we should have access to the sales records at least. Now your telling me something different.
ugtoys: Not trying to be difficult but we need to have access to the sales records and we are now getting different info from ebay.
Jerry C.: Where were you told that?
ugtoys: This was via our paypal account manager he got in touch with ebay on our behalf and they told him that we should still have access to the sales records.
ugtoys: But when we tried it didn't work.
ugtoys: If we don't have access to the sales records what happens to the ebay customers and they're purchases?
ugtoys: We don't know what product to send to who.
Jerry C.: That is very odd. When your account is suspended, that means you are blocked from accessing your account (and therefore not able to view anything in it). In addition, members who are suspended are not encouraged to complete the transactions they have with members, therefore you would not be given access to this information.
ugtoys: or what products we've sent out.
Jerry C.: When you are suspended, it is not encouraged to complete your transactions. You should consider these transactions canceled unless you have your account reinstated.
ugtoys: these are transaction which ebayers have already paid for and we need to send the item out them. But we need to this information.
Jerry C.: If these buyers have already paid, you should refund their money and not attempt to complete any transactions until your suspension is resolved.
ugtoys: how are we suppose to refund them if we don't what amount and who to?
Jerry C.: How did these buyers pay?
ugtoys: paypal, cheque, postal orders, credit cards. But these have all been marked as paid on the ebay screen.
Jerry C.: Ok, when buyers pay with PayPal, you receive a payment notification in your email account. You can use the information found in this notification to refund the payment. Cheque and postal orders should have return addresses on them. And processed credit card payments should have information regarding the sender and the amount in your Merchant Account.
Jerry C.: Just checking to see if we are still connected. Are you there?
ugtoys: yes
ugtoys: just typing
Jerry C.: Ok.
ugtoys: thats not going to help when we don't know who we sent stuff out to and who to refund. all this information is marked on the ebay screen.
Jerry C.: In that case, it is very important that you get your account reinstated, because that is the only way to view this information. Since you've already sent an email to our Trust & Safety team you've already done the right thing. You'll need to wait until they review the case and respond to your reinstatement request, which can take 24 - 72 hours.
ugtoys: So until then we can not do anything?
Jerry C.: That is correct.
ugtoys: ok fine can i get copy of the is session emailed over to me. is that possible?
ugtoys: this session?
Jerry C.: I actually won't be able to email this chat to you, but you can copy and paste this chat into Notepad or Wordpad and save it. Or, when you end this chat a box will come up that will give you the option to Save A Chat Transcript. This box doesn't appear for all members though (AOL members have a hard time getting it) so your safest bet is to save it in Notepad.
