USA shipping will be lowered too ?

[karamazov80]

The FedEx customer service issue could be the fault of the person I spoke to, or someone at the local center who didn't help me, or the process of communication, or something else, but there is no way for me to know who is at fault. When you are forced to go through a middle man that way, you don't know who or what to hold accountable. That's a process-based issue that is the fault of FedEx proper, not any individual.

 

[thenammagazine]

The FedEx customer service issue could be the fault of the person I spoke to, or someone at the local center who didn't help me, or the process of communication, or something else, but there is no way for me to know who is at fault. When you are forced to go through a middle man that way, you don't know who or what to hold accountable. That's a process-based issue that is the fault of FedEx proper, not any individual.

Unless you always ask for a name when you're talking to someone. Then you always have someone to blame. I get surprisingly farther with customer service issues when I actually have a name to drop. Plus it makes the person you're talking to more squeemish when they know you have their name... "Hi, I'm calling about a customer service issue, who am I speaking with? I need your first and last name for my records..."

 

[daikkenaurora]

I would say you guys should be blaming individual employees and not the companies proper. I've never had these problems with either company. DHL on the other hand, that's another story.

I would say you guys should be blaming individual employees and not the companies proper.

 

[thenammagazine]

I would say you guys should be blaming individual employees and not the companies proper.

Echo?