I took the survey as well. At the end I mentioned that while I love the great CS and product quality, there are two things that keep me from ordering direct from Weta more frequently:
(1) The temporary hold of funds by the Bank of NZ at the time of pre-orders
(2) No flex-pay/payment plan
(1) The temporary hold of funds by the Bank of NZ at the time of pre-orders
(2) No flex-pay/payment plan