What's up with OneSixthBruce?

[collectorguy2015]

Sorry but if you can't be bothered to write out proper paragraphs, I'm not about to try and read a wall of text.

Oh I'm sorry! I didn't realise the gramma police were on here ......Don't be so damn purile

 

[inked]

Oh I'm sorry! I didn't realise the gramma police were on here ......Don't be so damn purile

Seriously? You expect people to actually read this? This is how it looks on my phone.





If you can't be bothered to formulate your posts in a manner that enables others to read them easily, why should anyone bother to try?

 

[collectorguy2015]

Seriously? You expect people to actually read this? This is how it looks on my phone.

View attachment 187192
View attachment 187193
View attachment 187194

 

[inked]

Wow with screen shots and everything !! Aww I'm touched

See, isn't it nice when someone makes an effort with their posts. Maybe you should try it.

 

[collectorguy2015]

See, isn't it nice when someone makes an effort with their posts. Maybe you should try it.

1) no one is asking you to sit and read posts on here
2) if you don't like it ...here's novel approach .......don't read it ! ..
3) when you are deemed to be perfect then you criticise other people
......

 

[freestylex06x]

lol at all you defending OSB.

 

[collectorguy2015]

OSB are it lying about anything they are just very low on resources to deal with the every increasing orders , it has been suggested that they stop with the preorders as they could be making a rod for their own back by just making more work, also it has been stated earlier in this thread that hot toys are getting a bit annoyed with grey importers or their suppliers that and the fact that hot toys intend to increase their prices are going to make it very difficult for people like OSB to get stock , hot toys customer service very bad indeed and has been comprehensively documented in YouTube , one from the clipper king and his amazing Spider-Man 1 figure and the problems he had with shoulder joints and OSB stating at the start that because he didn't buy from a verified hot toys seller like forbidden planet then they were not going to do anything about it .

OSB have no indication of lying and by hiding posts that are criticising them it's because they don't want others to get on the band wagon which is understandable , in the current economic climate , for despite the government saying otherwise I believe the recession has not left us and making small companies like OSB struggle. Also was mentioned earlier hit toys increasing their prices a fact reflected in hot toys avengers age of ulton , Vision figure at £229.00 and considering the lack of much in the way of accessories for this figure hot toys clearly to up their game otherwise people will likely turn away from them.

Hopefully OSB will come through this , but it's going to take some time if they keep the situation as is with inky one person doing admin etc.... I understand why they delete some post because I believe some , not all post on their face book page just to stir the pot as it were , like I've said before they need more help otherwise they will never get in top of the situation , also it has been said in here that people don't want to hear the success stories (those that have had good experiences ) , well the simple answer to that is the ones that are still waiting for figures are in a less receptive nature because they are so frustrated .

Also it has been stated that only a small number of people have either problems with OSB or state that they have had no reply from OSB ....well only the ones that have access to social media have posted I believe that their are more and I'd you look at their Facebook page that list has increased , so it's not "just the same whiney people" as one person stated .

There has to be some give at OSB , wither they stop getting or advertising for preorders ,which 1) they can't afford to do as they will miss the allocation of pre orders for latest figures or 2) they employ more people to deal with the ever increasing workload if they keep advertising for more pre orders .


Employing more people is the only logical thing to do they will get through the back log quicker and they really need to do this if they are to survive this storm that has been gathering over them since last year , only the will the critics be silenced and and they will have a more positive future

 

[collectorguy2015]

lol at all you defending OSB.

Well the share your exprience ?..

 

[inked]

1) no one is asking you to sit and read posts on here
2) if you don't like it ...here's novel approach .......don't read it ! ..

3) when you are deemed to be perfect then you criticise other people
......

1) Did you post it just to read yourself?

2) I didn't read it, I've already told you that.

3) This whole thread is criticising, should we therefore have it closed down?

4) It seems you only signed up to post your rubbish in this thread, maybe you should take heed of your own advice

 

[collectorguy2015]

OSB are not doing anything criminal or underhanded , that has been expressed or implied by several on this post . Yes the fact that their communication is very very poor , (which yes , I know that they are not forbidden planet etc ), but some people have had emails unanswered for over three months .

Most people I imagine went to OSB purely with the reputation or that they were recommended by someone , I personally was recommended by dinolast , on YouTube in 2013.

I do hope that they manage to turn things around , it I do think that they seem blinkered when faults are pointed out to them, communication is one of the biggest things that is the biggest problem a lot of people have with OSB , and yes ...it is an increasing amount of people that are airing their frustration , day by day new people are asking questions , and No , it's not the same people.

I have spoken to a few of OSB customers, and they have had their pre orders today , so to say that , or even imply that their actions are ....well criminal , which is not me saying that , it's what is the implications that some in this forum have implied direct or indirectly , is wrong . Maybe in the future there will be a merger between OSB and TOYS HQ, maybe that is the way forward

 

[collectorguy2015]

1) Did you post it just to read yourself?

2) I didn't read it, I've already told you that.

3) This whole thread is criticising, should we therefore have it closed down?

4) It seems you only signed up to post your rubbish in this thread, maybe you should take heed of your own advice

Well clearly you are an idiotic patronising prick ...

 

[inked]

Well clearly you are an idiotic patronising prick ...

You seem to be getting cranky, my 3 year old daughter gets like that when its past her bedtime too.

 

[Jimbits76]

This went South...

Dracula. Man, it's up to you what you do but you have a busted figure and OSB have that particular figure in stock. If it was me, I'd send it back and get a mint figure. The MOS is a great HT fig and it's worth it.

I know you're probably upset about the whole thing but have OSB actually lied. They have told you that items were due into stock. A million reasons could have prevented them getting a delivery when they expected it.

I know I bang on about it but look at Sideshow. When I preorder a Premium Format figure not only do I get told a date of release (which they often do not hit) but they also change materials, the paint apps aren't as good as the original piece etc. Are they lying? Try telling sideshow you want a replacement without sending something back or destroying it and see how far you get. I don't know any store that would refund or send out a new item without receiving the damaged piece.

As I said, what you do is up to you but stubbornness (which, hey...is justified) is clouding your judgement and stopping you from having a great figure on display.

BTW I do defend OSB. 1. Never had a problem with orders (I'm prepared to wait as it gives me more time to pay for them), 2. They are collectors and they know themselves how painful this is for everybody. 3. Waiman has had it hard with his back. Maggie as his wife has been worried sick and has almost worked herself into illness. Just take a minute to think about it, your wife or husband gets sick. The doctors and hospitals run tests but nothing is happening but your partner remains in pain. Are you telling me you'd be able to concentrate on your 9-5 and then run a business out of working hours? It might not be an excuse in your eyes and you may throw back "get more staff", they may have taken your preorder money, they may have committed this seemingly cardinal sin of advertising future figures but don't they deserve a little compassion.

As I've said, the only people who'll benefit from Waiman saying "stuff it" are those who can then say "told you so" and gloat about it being the next mother's basement.

Whilst those guys are around I'll defend OSB until the very last!

 

[Jimbits76]

By the way Collector Guy...

I agree with a lot of what you say but...

Most people go with OSB for the price not the reputation. The evidence is there, people asking when to expect figures that aren't available yet or have just had HK release at Secret Base etc.

They shifted loads of preorders on Heisenberg due to the price and I've seen multiple people on facebook asking them when it's going to be delivered.

People buying on reputation and guys who've looked into it know about the delays and most know about OSB's history with the shipping by sea issues etc.

This leads to an interesting point...

If the customers who are really unhappy are just new customers buying at low price, if they desert OSB, does it mean the long time clients get a better service???

 

[collectorguy2015]

By the way Collector Guy...

I agree with a lot of what you say but...

Most people go with OSB for the price not the reputation. The evidence is there, people asking when to expect figures that aren't available yet or have just had HK release at Secret Base etc.

They shifted loads of preorders on Heisenberg due to the price and I've seen multiple people on facebook asking them when it's going to be delivered.

People buying on reputation and guys who've looked into it know about the delays and most know about OSB's history with the shipping by sea issues etc.

This leads to an interesting point...

If the customers who are really unhappy are just new customers buying at low price, if they desert OSB, does it mean the long time clients get a better service???

With your point about personal health reasons , yes you have to show compassion etc, but however I have worked in retail , in fact any working environment , the consensus of opinion was that you left your problems at home , also yes it is concerning when any family member is ill, however , if it is a case of keeping yours,elf afloat , and your utility bills etc get paid , you have no choice but to carry on regardless.

Also your loyalty is commendable , but however , communication has always been a problem at OSB , right about the time I ore ordered man of steel it was a problem , and this was before Wai was ill . Compassion only goes so far and with people having pre orders to the sum of nearly £2,000 on preorder then tolerance is going to be very very low .

The fact remains that they need more staff at OSB , even if they hired temp staff just to tie them over until the crisis has been overted . At the end of the day it is a business , and one thing that you have to do is communicate with the customer because they are you bread and butter , OSB in denial , how on earth they expect one person to cope with the ever increasing workload is just down right bizarre , so yes defend OSB , I hope they do come out the other side of this , but don't be tunnel visioned as they are and not acknowledge that this problem is getting worse , and you do not ignore customers for thee months

 

[jankatana]

Its been said before but communication is gonna make or brake osb by the end of the year or so, thats my prediction. Ive tried to help maggie with freight forwarding advise in the past but get no reply, this was during my wait for the avengers hulk which took 6 months to reach nottingham from uk poa,..err no, only likey left china in that time scale. So in this situation either osb where telling porky pies to get balances due, or their supplier needs a kick in the jewels for being a doosh

 

[Jimbits76]

With your point about personal health reasons , yes you have to show compassion etc, but however I have worked in retail , in fact any working environment , the consensus of opinion was that you left your problems at home , also yes it is concerning when any family member is ill, however , if it is a case of keeping yours,elf afloat , and your utility bills etc get paid , you have no choice but to carry on regardless.

Also your loyalty is commendable , but however , communication has always been a problem at OSB , right about the time I ore ordered man of steel it was a problem , and this was before Wai was ill . Compassion only goes so far and with people having pre orders to the sum of nearly £2,000 on preorder then tolerance is going to be very very low .

The fact remains that they need more staff at OSB , even if they hired temp staff just to tie them over until the crisis has been overted . At the end of the day it is a business , and one thing that you have to do is communicate with the customer because they are you bread and butter , OSB in denial , how on earth they expect one person to cope with the ever increasing workload is just down right bizarre , so yes defend OSB , I hope they do come out the other side of this , but don't be tunnel visioned as they are and not acknowledge that this problem is getting worse , and you do not ignore customers for thee months

Again, I'm not arguing but there is a difference between being on payroll and running your own concern.

When it comes to this, well; you could say this is my area of expertise. In 2007 my four year old son was diagnosed with an inoperable brain tumour. My world completely fell apart. At that point I was on payroll and I was obviously offered compassionate leave which I needed to take to be able to visit a nearby city hospital for the original biopsies and MRIs and the onset of treatment. Things changed and I moved to flex time to cope with the requirements of his chemotherapy and febrile neutropenia etc. Since then due to the restrictions on my personal life I have had to go self employed and sub contract my services to others on a time basis to fit in around my son. My son is still here but so is his tumour. He's had two massive surgeries and has spent months in the US having proton therapy. He comes first, always will! Even today, I'm not as 100% committed to what I do as I used to be because I still have to live with the fear and worry daily. He is everything to me and that will never change.

Now, imagine you're Maggie. You're working like crazy and you are then putting in admin hours at night talking to suppliers and the like! You discover your husband is ill with a back problem they can't pin down. You fear the worst, it's human nature! I don't care who you are, even people who've paid £1000, £2000, £5000...that money means nothing when you have such deep concerns and fears about the person you care about most in the world.

Soppy? Sentimental? Probably but money is not everything. Trust me! I know there are people out there who want their figures and who have paid thousands but OSB haven't taken the money and run!

As I've said it's commendable and shows their position as fans and decent people that even with all of the pressure, the worry and the guilt and stress they are under they haven't just said balls to it. I know I'd have done it long ago...

 

[lg30]

Update from Mazzik on Facebook:

Sounds promising

 

[hennypenny]

Sounds promising

I received a 'response' from Mazzik last week with regards to an update for the shipment of the armoury. The response was he will be sorting things out soon, but I'm still waiting for an actual response to my query. Is it really so difficult to tell customers what has happened to the shipment that was promised almost 6 months ago? I'm seriously thinking about contacting Dominic Littlewood on BBC 'Don't get done, Get Dom'. He seems to get to the bottom of things especially getting a response from retailers. What do people think? Is it worth highlighting the issue with the programme?

 

[collectorguy2015]

I received a 'response' from Mazzik last week with regards to an update for the shipment of the armoury. The response was he will be sorting things out soon, but I'm still waiting for an actual response to my query. Is it really so difficult to tell customers what has happened to the shipment that was promised almost 6 months ago? I'm seriously thinking about contacting Dominic Littlewood on BBC 'Don't get done, Get Dom'. He seems to get to the bottom of things especially getting a response from retailers. What do people think? Is it worth highlighting the issue with the programme?

Jim i simpathise, with your sitiuation i really do , and (its conjecture on my part), but i believe one of the reasons that OSB have kept "the doors open", is that they have got themselves into some debt, and also with the alterations to OSB headquaters, debt besause of them trying to source other methods of suppliers stc, that and the error of the hulk its since that time that things have gone somewhat down hill, so i think hey are tryig to keep themselves afloat by employing mazzik to keep the business open so that they and customers arent out of pocket.

Hennypenny , since no one was not even watchdog was interested in mothersbasement , i doubt they would intervene in this case either, also no one is being done, refunds are being given and customers are recieing orders , but its a slow process , and will keep being a slow process why they have just one person coping with the back log of orders , this problem has always been an issue and of late is has gotton worse . thegoodthebadandtherobots appears to be a one person show, or a very small buisness, and i have visited their facebook page and it was inundated with updates for its customers. OSB need to learn some lessons in customer service..,. if this was a shop on the high street and mary queen of shops visited it and saw how it was run , then she would suggest it be closed down.

Jim also in your situation , it is unimaginable the stress you clearly had to endure, i also know that OSB helped do a fun rasier and that your eagerly awaited man of steel figure was at your son's bedside at hopsital. So yes Maggie and Wai helped you and your family alot , but with respect, surely you must acknowledge the hole that they have got themselves in regarding customer servbice, not just now but before recent events. People includng the clipper king on you tube have offered their assistance free of charge , and they got no reply, but they seem just a blinkered as the people that you see on fly on the wall documentries, such as the hotel inspector , or Hells Kitchen. (and im sure inked will make some characteristically snide comment on my choice of tv etc but whatever lol)


Customer appeals for more communication go unheeded time and time again, at OSB their fanbase offere assistance , and still no response . i support the little guy shops like OSB , compared to the big guys like forbidden planet, but they need to sort out customer service , espcally after promising changes. i support them as ive said...... however with all due repsect there are others that are just as blinkered as OSB regarding these problems with communication and customer service ......so OSB ARE NOT trying to do anyone out of money like motherbasement, but they DO need to get their head out of the sand and deal with customer service......until that happens well be having the same debate six manybe even tweleve months from now