Jim i simpathise, with your sitiuation i really do , and (its conjecture on my part), but i believe one of the reasons that OSB have kept "the doors open", is that they have got themselves into some debt, and also with the alterations to OSB headquaters, debt besause of them trying to source other methods of suppliers stc, that and the error of the hulk its since that time that things have gone somewhat down hill, so i think hey are tryig to keep themselves afloat by employing mazzik to keep the business open so that they and customers arent out of pocket.
Hennypenny , since no one was not even watchdog was interested in mothersbasement , i doubt they would intervene in this case either, also no one is being done, refunds are being given and customers are recieing orders , but its a slow process , and will keep being a slow process why they have just one person coping with the back log of orders , this problem has always been an issue and of late is has gotton worse . thegoodthebadandtherobots appears to be a one person show, or a very small buisness, and i have visited their facebook page and it was inundated with updates for its customers. OSB need to learn some lessons in customer service..,. if this was a shop on the high street and mary queen of shops visited it and saw how it was run , then she would suggest it be closed down.
Jim also in your situation , it is unimaginable the stress you clearly had to endure, i also know that OSB helped do a fun rasier and that your eagerly awaited man of steel figure was at your son's bedside at hopsital. So yes Maggie and Wai helped you and your family alot , but with respect, surely you must acknowledge the hole that they have got themselves in regarding customer servbice, not just now but before recent events. People includng the clipper king on you tube have offered their assistance free of charge , and they got no reply, but they seem just a blinkered as the people that you see on fly on the wall documentries, such as the hotel inspector , or Hells Kitchen. (and im sure inked will make some characteristically snide comment on my choice of tv etc but whatever lol)
Customer appeals for more communication go unheeded time and time again, at OSB their fanbase offere assistance , and still no response . i support the little guy shops like OSB , compared to the big guys like forbidden planet, but they need to sort out customer service , espcally after promising changes. i support them as ive said...... however with all due repsect there are others that are just as blinkered as OSB regarding these problems with communication and customer service ......so OSB ARE NOT trying to do anyone out of money like motherbasement, but they DO need to get their head out of the sand and deal with customer service......until that happens well be having the same debate six manybe even tweleve months from now
