When do you leave neutral feedback as a buyer?

[azurepred]

I've never left neutral feedback for anyone before, and It's usually pretty obvious when a seller is warranted a negative feedback, so I'm curious what circumstances do you guys feel warrants neutral feedback on the forums and/or ebay?

I just bought a item off ebay on Jan 16th, the seller gave me a tracking number within a few hours of paying that day, but then a week goes by, and the tracking number still doesn't work, so I ask the guy what's the deal, he tells me he hasn't shipped the item cause Paypal is holding the funds (how they do sometimes to insure the buyer recieves the item). I told him he needs to ship the item, I called Paypal and they require you to do so. A couple of days goes by, and I here nothing still, the tracking number still doesn't work, so again, I tell him, he needs to ship the item. I finally threaten him that if he doesn't, I will file a claim against him, so basically, that gets his ass in gear and almost 2 weeks have gone by, and he finally shipped it. I just recieved the item today, everything is great, nothing wrong with the item, so my question is, does this kind of BS communication and inability to ship the item within a reasonable time frame warrant neutral feedback or should I let it go? His record is spotless otherwise.

 

[gypsycatcha]

Id probably let it go but you could always leave positive saying " great item but shipping a little slow " or something similar. If he has great feedback, it may well have been held up with pp

 

[ProgMatinee]

I would put it as a neutral and give the complete story as you did here. He can simply reply back with his justification. The worst thing you can do at this point is to imply that the transaction went smoothly. A little neutral feedback isn't going to destroy him and if anything gives him incentive to not do it again.

If you do leave a positive at the very least you need to mention "slow shipping but did receive item" or to that effect.

 

[Darth Snoopy]

I wouldn't reward this seller with positive feedback. A neutral stating the facts is warranted.

"Slow to ship, had to contact Paypal to receive item"

If Paypal is holding his money, that's his problem not yours.

 

[galactiboy]

I think a neutral is probably warranted... the time frame was not reasonable and the communication was poor.

You still got your item, which is good; but something was definitely odd.

 

[jstep13]

Neutral seems absolutely fair...

 

[Nacho]

I think a neutral is probably warranted... the time frame was not reasonable and the communication was poor.

You still got your item, which is good; but something was definitely odd.

Tottaly agree with GB.. A neutral is fair and it wont effect
his rating score.
I'ts also good to make other buyers aware how this guy can operate.

 

[The Ween]

Just to play devil's advocate, maybe he's never had paypal hold funds before and it was waiting for it to be released not knowing any better.

 

[pixletwin]

Neutral I think is necessary when a seller/buyer conducts a transaction (or doesn't after a long protracted time period) with little regard to common courtesy. We all know where the line is. It's hard to articulate though.

As a buyer: Either they promise to buy, then end all reasonable communication, or end up taking way too long to pay.

As a seller they communicate poorly and take far too long to ship an item.

That sort of stuff.

 

[azurepred]

I think I will leave neutral feedback for sure now, thanks for the input everyone, anyone else ever leave a neutral before?

Just to play devil's advocate, maybe he's never had paypal hold funds before and it was waiting for it to be released not knowing any better.

I can understand that, but when I first emailed him a week after payment, I told him Paypal still requires him to ship the item and got no response. I told him I called PayPal myself and asked, and told him if he didn't believe me, to call them. I never got a response and it wasn't until 3 or 4 days after I told him that, with no response, that I threatened him with a claim and that day, he shipped out the item.

Neutral I think is necessary when a seller/buyer conducts a transaction (or doesn't after a long protracted time period) with little regard to common courtesy. We all know where the line is. It's hard to articulate though.

As a buyer: Either they promise to buy, then end all reasonable communication, or end up taking way too long to pay.

As a seller they communicate poorly and take far too long to ship an item.

That sort of stuff.

I could understand the length of time it took to ship the item if he communicated and told me after a couple days that the funds were being held, but he didn't even bother to tell me the tracking number he gave me wouldn't work, and a week had gone by. I had to initiate everything, even though, when PayPal holds your funds in that circumstance, they still email you saying you need to ship the item and until I receive it, the funds won't be released.

 

[polaris]

I think I will leave neutral feedback for sure now, thanks for the input everyone, anyone else ever leave a neutral before?


yeah once, the seller list his item as new, but I know it is loose when I receive it because the mcfarlane dragon is out of the clam shell and missing the cover. Even the picture he posted is already open and sitting on a rack. He was pissed and responded saying that he remove the item to ensure that it will arrive in good shape. If he really did that, he must be an idiot. I did not mind getting it loose but he should not lie. If I did, he'll get a negative instead. Later, when I check more of his listing, it reflects loose. Glad that he learn from his mistake.

 

[Darth Cruel]

Based on the fact that he has spotless feedback, I am not sure that one imperfect instance is grounds for lambasting the guy. Stuff happens imperfectly sometimes. Be the bigger person and don't chose to dump a bunch of hate over such a small incident.

 

[ProgMatinee]

Based on the fact that he has spotless feedback, I am not sure that one imperfect instance is grounds for lambasting the guy. Stuff happens imperfectly sometimes. Be the bigger person and don't chose to dump a bunch of hate over such a small incident.

I don't think anyone advocates giving him a negative. But to not even list it as a neutral would be disingenuous and cover up a problem that could potentially develop into a habit for the seller.

Having perfect feedback score is not a right, its earned.

 

[azurepred]

why does paypal hold funds? i never had this happen to me. i've got over 1600 transactions on eBay.

is this just for new users? i dont get it

I believe it's a random thing, no clue why they do it though, I've had it done to me once and I know a lot of ppl here have had it done to them. Regardless, even though the guy had his funds held, they still told him to ship the item and it took him almost 2 weeks to do so. He could've called Paypal and asked for a explanation and could've told me that's what they did, but I didn't even find out until a week after payment and waiting for a tracking number to work that never did.

 

[Phil Sierra]

Slow shipping and slow payment is annoying to me. Don't get me wrong I don't expect someone to ship or pay me the same day, but after 5 days man get your F'N ass in gear.

 

[xjamiex]

I think I'd leave neutral feedback if communication or shipping was poor. If the item came broken, damaged, etc, then I'd leave negative feedback if the seller was unresponsive and unwilling to resolve the situation. I think I'm just really lucky to have never had to leave negative or neutral feedback

 

[Armageddon]

The Seller was asked does it have sideshow shipping box? his answer yes its in is original box, the box itself has some slight wear and tear from when it was originally shipped to me . piece Arrived today but to my surprise art box with statue and a home depot box no sideshow shipping box ? e-mailed him his response
sideshow shipping box vs original box perplexing semantics
what i shipped to you, is exactly what i received when i bought it besides the actual shipping box, there is the box with the art work on it. that was it . Now whats the right feedback in this situation the piece itself which is the most important good condition no complaints art box its OK but no shipping box which he stated he had ?

 

[ebor]

Only neutral feedback that I have left was that a boxed 'Myth & Magic' that I purchased was listed in it's original packaging, it was, but in another issue box that he had scrolled out with a pen and re-written the item that he was selling. Not the correct original packaging, therefore mis-represented.

 

[Armageddon]

wow erased it with a pen then put some other piece print on the box
def not right

 

[Armageddon]

I feel the seller i'm dealing with is being a smart ass and not owning up to his lack of common sense and mistake how clear can you be when you ask if the original/sideshow shipping box included. I'm sure everyone here could tell the difference between the art box of a statue and the sideshow shipping box its not brain surgery is it