Will Your Quality Control Ever Be Improved?

[El Roranous]

I have collected your products for many years now and I must admit- it's frackin frustrating at times. Your statues often come to me with numerous flaws and very rarely are they caused by the shipping company. Mostly, I have had to deal with pieces of statues that have been broken off and then poorly glued back on. What's the deal with this, do you OK this type of practice in your factories? The fingers on many statues I have received have had this problem and not only does it look horrible but it's incredibly frustrating to get something you waited for in such a condition.... not to mention paid so much for.

It has really gotten to the point that I have slowed down my buying with your company. I find myself not wanting to go through the returns hassle just to maybe get a piece that is hopefully in acceptable condition. So, what is your plan as a company to fix this problem?

Also, another very frustrating issue is the lack of replacements. Most of the times I have received a replacement when I needed one and I am very appreciative of this fact even though I should not need to ask for one too often. However sometimes I am left with only the option of a refund or a partial credit. To be honest it's a let down. I don't believe anyone wants to live with a flawed statue and while the partial discount is nice it just doesn't sooth the burn completely.

Thanks for listening.

 

[jye4ever]

I have collected your products for many years now and I must admit- it's frackin frustrating at times. Your statues always come to me with numerous flaws and very rarely are they caused by the shipping company. Mostly, I have had to deal with pieces of statues that have been broken off and then poorly glued back on. What's the deal with this, do you OK this type of practice in your factories? The fingers on many statues I have received have had this problem and not only does it look horrible but it's incredibly frustrating to get something you waited for in such a condition.... not to mention paid so much for.

It has really gotten to the point that I have slowed down my buying with your company. I find myself not wanting to go through the returns hassle just to maybe get a piece that is hopefully in acceptable condition. So, what is your plan as a company to fix this problem?

Also, another very frustrating issue is the lack of replacements. Most of the times I have received a replacement when I needed one and I am very appreciative of this fact even though I should not need to ask for one too often. However sometimes I am left with only the option of a refund or a partial credit. To be honest it's a let down. I don't believe anyone wants to live with a flawed statue and while the partial discount is nice it just doesn't sooth the burn completely.

Thanks for listening.

I've only purchased 2 items directly from SS and both had problems.

2006 Wolverine Comi, shallow dent on side of base, $50 credit due to no replacement.

2009 CIM, paint and scratch issues, replaced with a near perfect one.....near is the key term though, i've learned from this great forum that ALL statues will in one way or another have some form of flaw and I'm really trying to remain focussed on following that creed. Comes down to how much of flaw it is, we all simply have different levels of tolerance.

The replacement CIM had some paint and scratch issues but in lesser quantity and on parts that were not as visible when compared to the first.

I feel bad for the 1:1 IM bust owners with what they went thru.

Someone here just received a broken Custom piece, felt bad for them as well but dealing with customs can be risky.

SS should be above that level of quality care for their merchandise. It really is stressful opening up even a new statue from SS, not unlike opening one purchased off Ebay or a custom. Shouldn't be that way.

Good thread, thanks for starting it.

 

[El Roranous]

Just an example. I wish this happened less often but this is why I always get a nasty feeling in my stomach when opening these boxes.

I should never see this. This statue costs $274 not including shipping.

 

[-jay-]

I had a scrooge mcduck pool of riches come broken pretty bad got a replacement back pretty fast and was perfect from what i could see, all of the other stuff i've had has been fine hope it stays that way?

Oh and i agree with J good thread

 

[-jay-]

Just an example. I wish this happened less often but this is why I always get a nasty feeling in my stomach when opening these boxes.

I should never see this. This statue costs $274 not including shipping.

OMFG That is an absolute disgrace how dare they sent that to someone? it's not even a good patch up job is it?

 

[Natrix]

HEY!! Another QC thread!!

 

[The Craw]

i've heard of the ol' finger-break-reglue-trick many times. it's a joke. especially for $300+ statues.

 

[jye4ever]

HEY!! Another QC thread!!

You mean this has been brought up before......

 

[jye4ever]

If SS statues were humans

sick

 

[El Roranous]

HEY!! Another QC thread!!

So it's obviously an issue that still hasn't really been addressed.

 

[Darklord Dave]

Some people get 2 items and both have problems, some people get 200 items and only 2 have problems.

Good thing they have a liberal return/refund policy.

 

[blurr]

Just an example. I wish this happened less often but this is why I always get a nasty feeling in my stomach when opening these boxes.

I should never see this. This statue costs $274 not including shipping.

Ouch...sorry to see that happen to your Morrigan.

 

[El Roranous]

Some people get 2 items and both have problems, some people get 200 items and only 2 have problems.

Good thing they have a liberal return/refund policy.

Their return policy is very good- too bad I have to use it so often.

I have really cut back due to all the issues. They are raising the costs of statues and still delivering me flawed items. Too much of a hassle to keep returning stuff and being available for it to be delivered again.

Here's another suggestion for them as well- how about a waiver that you have to sign only ONE time to waive the signature requirements on all packages. The $100 and over rule is a huge hassle.

 

[DannieDarKo]

Damn Rory, that blows!

Surprised Lonnie hasn't come to Sideshow's defense.

 

[Balsquat]

I wont buy statues from the aftermarket because of this...Without the refund policy, your just asking for problems.

 

[occulum]

I wont buy statues from the aftermarket because of this...Without the refund policy, your just asking for problems.

yeah I'll never buy MISB pieces unless the seller will open and inspect prior to shipping...

 

[galactiboy]

Not to be a nit-picker... but isn't this product made by Pop Culture Shock, not Sideshow?

 

[TOE]

Great glue job there, Rory. I could not even tell where the breakage was.

Just an example. I wish this happened less often but this is why I always get a nasty feeling in my stomach when opening these boxes.

I should never see this. This statue costs $274 not including shipping.

 

[El Roranous]

Not to be a nit-picker... but isn't this product made by Pop Culture Shock, not Sideshow?

Sideshow or Pop Culture- both have the same exact problems, and both seem to come from the same factory. I wouldn't have made this thread if this had only happened to me once or twice. This is a regular occurrence on all PF's with fragile parts.

I have bought from other companies and have never had as many problems as with the items I purchase through Sideshow. I still really believe that their QC needs to be tightened and improved.

I think Bowen Designs may use the best factories or they must be doing something right because their products come to me in excellent condition 9 times out of 10. Furthermore, when there is a factory issue they address it by ceasing to use that said factory in the future. I feel as though Sideshow has remained very quiet on this issue even though it has been hugely focused on by many on collecting sites.
I know some will tell us that it's only the loud ones that complain and there really isn't an issue here but statistically speaking, I can't be this unlucky. I return 3 or 4 out of 5 statues back to Sideshow for replacement. That's just a silly number. And on top of this I have to sometimes return the replacement they offer me if they are willing. When this happens they usually just give me a partial discount and leave me stuck with a flawed or damaged statue.

 

[El Roranous]

Another thing that has been bothering me is that they aren't giving you an actual discount on the problem piece anymore, they are putting it towards your next order. Well, this doesn't really work out that well for the customer at all. What if their next order doesn't ship for another few months or what if either party forgets that it needs to be applied to the next order. Of course it's in Sideshow's best interest but I still think the customer should have a say on whether or not they want the partial refund on their credit card or applied to their next order. I have just been returning stuff for a full refund because it's easier that way.