I know what you mean with pics sometimes not catching every detail but try and take the best photos possible as that will help your case with a replacement. Use strong lighting or whatever works to show off the flaws. With my piece, I couldnt capture some of the smaller stuff so I just focused on one or two main flaws which should be enough for a replacement.. if they are that bad.
Gotcha, thanks for the tip...is it better to email them or call them?? I think hopefully those two claw pics and the one boot pic I posted should be enough but I will try and take the best pics possible to show the flaws. thanks everybody