Wrong. Singaporean middle men here on the board were perfectly reliable at the time, they already shipped Cap with exactly zero inconveniences. XM vouched for them, they actively partecipated in the various threads. Companies shouldn't take care of US customers being afraid of the outside world because they always lived their lives in their small happy bubble, honestly.
Most people simply didn't know what to expect when it comes to XM and most of them don't have the notion of what it means to be out of the favored area, to be in the international side of the market and what it takes sometimes to get what you want.
The simple fact that people where shocked for it to go live "in the middle of the night" speaks loud, imho. Like, they didn't know that different countries fall into different time zones.
Truth is that those who really wanted one got their amount of solid chances and I don't care if they were asleep or they didn't trust a certain person or they waited for local retailers - they had their chance and threw it away.
Was it "easy"? Nope, but not the absurd mess many make it pass. I was on SimplyToys newsletter and got an email from them when Magneto went on PO on their website. This is because I actually took the time to sign up to their newsletter and asked when they were expecting to put Magneto on PO.
It's been much harder for me to stay up until 1AM or 2AM for PCS preorders, when the next day I had to wake up at 5 or 6 AM to go to work, honestly.
And even if you could just register on XM website and order their statues, you'd end up in a royal rumble with hundreds of other people competing for the same statue, exactly like with PCS preorders, and you'd still have people being cut off and crying misery for missing out.
Americans need to understand that the world is not 'murica-centric. It is what it is, XM can sell under certain (heavy) restriction and all the whine in the world won't change it anytime soon.