Thanks buddy,
Well, I called today to get it sorted out quicker, told them I want to return it for a full replacement figure sealed, I was told no, that they would send me a replacement body and stated it was not a returned figure, that it was spot checked to make sure everything was in the box, might be true but I have my suspicions
However I decided to return it for a full refund, but that means losing all the rewards points I used to buy it about 70 dollars worth
In the end I didn't like the idea that I got and opened defective figure, replacing the body would have solved the main issue, even though the box was a bit roughed up to, but the feeling of excitement of getting my most anticipated figure of all time from Hot Toys was kind of tarnished by the whole experience. I'm sure most people would say I'm being overly picky, that might be true, they did try to resolve the issue, just not in the way I preferred. I accepted the replacement arm for my raiden figure last month, as the elbow was broken right out of the box, but that was a sealed figure when I received it, this was not.
Anyway I lost the rewards points and will have to wait about a week or two to get a refund but that's the way the cookie crumbles, I ordered a new one at BBTS at full price