I’m not writing this to convince anyone of anything, but I had a recent bizarre experience with SFS I thought I’d share.
For reference, I’ve ordered one thing from them and very quickly cancelled when I realised what additional international fees would cost—I’m not sure what I was thinking and admit I was unintentionally creating an unnecessary problem.
During the process of cancelling I had a question or two and was told three different things by three different employees on what to expect for the cancelled order’s refund and what I could expect for any future purchases. One response even included something which was brazenly opposite of what was in their own TOS. The team didn’t seem to refer to earlier emails from the chain for context and weren’t able to give definitive answers for some fairly basic questions.
It was completely my fault for putting them in the spot to begin with, and we both knew they were dealing with an idiot of a customer, but I have to admit I was shocked by the miscommunications coming from their team.
Todd was actually the one who cleared the air on everything. I’ve heard SFS is reliable, albeit slow, but as a warning for anyone who needs to contact them for any reason: be sure to summarize or reiterate your issue in every reply and be sure to include whatever you’ve already been told.