Any computer savvy people?... need some help....

[nash]

Hey guys, Im having a problem with one of my computers. It is a HP Pavillion desktop and is about a year or two old at the most. It is running Win Vista, AMD Athlon 64 X2 Dual Core Processor 5000+ 2.60Ghz, 3070mb RAM.

Just 2 days ago it has been freezing whenever my brother plays his WOW game or when I play counter strike. It freezes then goes to a blue screen or sometimes just total black screen and the computer either restarts completely or doesnt do anything until rebooted.

Today, it started to shut off even when using an internet browser and gave a message below when restarted.

I clicked the link on that pop-up and it took me to the Windows Memory Diagnostics Tool, and I ran it. It didnt find anything wrong with my memory.

The blue screen that sometimes comes up looks like this

Can anyone here help me troubleshoot this, or have any idea what is going on with the computer?

 

[JustinLuck]

I'm not sure if this is the case, but it could be a power supply problem causing the random reboots. But the blue screen is strange. I would back up all my files and use the recovery partition for the HP. Did yours come with one?

 

[nash]

I'm not sure if this is the case, but it could be a power supply problem causing the random reboots. But the blue screen is strange. I would back up all my files and use the recovery partition for the HP. Did yours come with one?

Justin, not really sure if it came with one or not. How would i find out? Is it a disk or would it be installed on the computer?

 

[Bodie The Cursed]

I was having problems like that recently and just bought a new computer.. Geek squad couldnt fix it and kept wasting my time..

 

[JustinLuck]

Nash, my girlfriend has an HP notebook that she purchased this year and it came with a Recovery Partition with all the original files on the hard drive. But I know HP used to also bundle a Recovery CD with their computers. Either way, you likely have one somewhere. Check the documentation that came with the PC.

 

[user 1190]

Start by finding ot what program uses navex15.sys. Could be a currput files, bad sector on HD or bad memory or mismatched memory.

Have you run chkdsk /f as the screen says? Any errors during it?

 

[nash]

Start by finding ot what program uses navex15.sys. Could be a currput files, bad sector on HD or bad memory or mismatched memory.

Have you run chkdsk /f as the screen says? Any errors during it?

will try to find out about that. Yep i did run the chkdsk, by right clicking on the C drive and going to properties etc. It didnt find anything wrong....or at least it didnt say anything about it on screen. it just ran through the test and rebooted.

Justin I found the sys restore thing in My Computer area. I restored it to one week ago since this started a couple days ago. So hopefully it will have taken care of the issue. If not, would it be safe to say that it is a hardware problem and not software?

 

[Mesa]

I was having problems like that recently and just bought a new computer.. Geek squad couldnt fix it and kept wasting my time..

Oh my god, you wasted your money on BB Geek squad? They are legal rip off artists.

 

[Mesa]

Nash, I wish I could help you, but I don't know anything about Vista yet; I haven't made the jump and your experience is exactly why. I have three XP machines that I reimage about once a year to keep them stable and running smooth. I've encountered blue screen like this in the past and it has always been memory... or when I try and reimage and load XP fresh and my XP machine caouln't find the SATA hard drive due to drivers. I have a bin of parts that I just swap out to help further isolate the problem, not sure if that's an option for you, at least with the memory.

I'd also google the exact message you are getting on the bllue screen, you'd be surprised how many other people had your same problem.

Could it be a virus? there's a great free service that will tell you excatly what may be wrong SW wise with your computer, it required that you run a log and post it to them... I forget the name but it willl come to me... much more comprehensive than Norton or AVG, etc.

 

[Kabukiman]

The power supply should be the first thing you check. They're easy to swap out and cheap to replace.

However, I once had a computer that did this way back in the Windows 98 days. I determined it was a software problem when I installed Linux and the problem went away. Any time I would boot to Linux, the computer would stay on. A boot to Windows would result in a random reboot (even after a fresh install).

I never did find out exactly what the problem was exactly 'cause I just stuck with Linux after that. I'm guessing Windows installed the wrong driver for some device during install, but I don't know what device that might be.

 

[lcummins]

Read this... it might be a bad boot partition...

https://www.vistax64.com/winfs/4257...0190203-0x8253a828-0xc0000102-0x00000000.html


Read this also; it says Windows 2000, but may apply to Vista as well...

https://support.microsoft.com/kb/228888


Finally, this is your best bet for a solution...

https://support.microsoft.com/kb/942972

 

[quark]

I would reformat the hard drive and install Windows XP. Lose Vista, it is chock full of problems, so much so that Microsoft is abandoning it. I have had success running XP Professional and not the Home version. Good luck with your venture.

 

[lcummins]

I would reformat the hard drive and install Windows XP. Lose Vista, it is chock full of problems, so much so that Microsoft is abandoning it. I have had success running XP Professional and not the Home version. Good luck with your venture.

I've been running Vista at work on a 64 bit machine and at home on a 32 bit machine for several months with virtually no problems at all! And Service Pack 1 improved some of the performance issues that Vista had. I don't think Microsoft is abandoning it just yet...

 

[JustinLuck]

Yeah, I have Vista running on three machines with absolutely no problems. Don't buy into the hype that it is a bad OS.

Nash, what I am referring to is an actual System Restore CD or partition on the hard drive that contains the data. What it does is format the drive for you and install the OS and all included files back to factory settings just like the way you bought it. But remember to make a copy of all your documents onto a DVD+R or memory stick first.

 

[user 1190]

will try to find out about that. Yep i did run the chkdsk, by right clicking on the C drive and going to properties etc. It didnt find anything wrong....or at least it didnt say anything about it on screen. it just ran through the test and rebooted.

Justin I found the sys restore thing in My Computer area. I restored it to one week ago since this started a couple days ago. So hopefully it will have taken care of the issue. If not, would it be safe to say that it is a hardware problem and not software?

Did you check what the program was? Do a search and then right click and look who is the publisher. You will need to search for hidden files too.

 

[quark]

I've been running Vista at work on a 64 bit machine and at home on a 32 bit machine for several months with virtually no problems at all! And Service Pack 1 improved some of the performance issues that Vista had. I don't think Microsoft is abandoning it just yet...

https://www.foxnews.com/story/0,2933,289431,00.html

https://news.cnet.com/8301-13505_3-9969231-16.html

That's what I would do, and it seems many others would do as well. The average computer user wants compatibility, peripherals that are recognized and work properly and the ability to use their current software without having to purchase the latest version that is Vista compatible. Mr. Nash, do yourself a favor and load XP Pro. Unless you've got the time, money and knowledge to explore the world of Vista.