I first got the snake dio in Oct through Sideshow, I inspected it quickly (my fault) everything looks fine back then, contacted ARH to see when they are going to ship my Conan EX, they told me it will ship from China directly since I live in Asia, then they told me it was shipped to the US container by mistake! (turns out later, it wasn't sent by mistake after all) they assured me the Conan EX will be fully inspected and signed by Arahom & send it ASAP (never happened). I emphasized that the dio will be out of Sideshow warranty period, but I was told not to worry and ARH supports all their product even if it was through their distributer. After month & a half of waiting I was told that they couldn’t find me one from the first batch and I have to wait a bit longer, so I waited then after a month (late December) it turned out that there is extra Conan EX after all and send it to me directly without honoring the base singing or the inspection. After I put it together, I noticed some QC issues in the snake, so I asked for replacement parts (they told me before they support their products even if it’s from Sideshow) it turns out they don’t have any replacement and if I wanted it to be fixed I have to send it to them and cover the shipping back and forth! I just paid 400$ just for shipping, it’s funny to ask me to ship two parts of the snake half the glob and pay for that. I then asked for sample paint so that I touch it up myself, they said no, the paint they have in their studio is different than the one in China, I asked then how they are going to touch it up in their studios if the paint is different! now they are saying it’s agains the law to mail paint,,, and this is only a part of the contradicting excuses they keep coming with. I have no problem with their policy if it was cleared out since day one, "we fully support our product even if it was from Sideshow" doesn't mean we dont have replacements or the customer have to pay for shipping, which respectable company do that to their customers? So after spending 1200$+400$shipping+300$customs they refuse to send replacement, help to touch it up or even offer a partial refund (they told me they might try & offer something like 35$ for 1200$ dio!!!)
Edit: now I found out that they have been charging people for replacement shipping even if it was bought from ARH direct! simply "since you bought it from Sideshow you will have to cover the shipping" is not true