I got a really nice letter from Asmus about my order and the website issues. I don’t know if it was an email sent out to everyone or just those that emailed them with issues. They had already responded to my email so I am leaning towards this went out to everyone. It basically apologizes for the issues and assures you that your order did go through. For those that are worried about ordering directly from them I will say that I have ordered every Middle Earth figure and pack they have put up on their website and all of them have arrived. The couple of times there were issues Asmus did take care of it for me so I feel pretty comfortable placing my orders with them.