Oh no! I'm so sorry to hear what happened to Guts after you waited so long for him too. I cannot believe they managed to cause so much damage to the tin.
Try not to let the hair breaks bother you though. I recently received a ThreeA figure from someone who listed it 'good as new'. The foot fell off when it arrived and eventually the hand. I discovered the foot socket and wrist peg were broken and repaired, so the seller admitted they bought it from someone else and not new. It bugged me for two weeks because even though the figure looked fine on display after I did some fixes, I personally knew it was damaged and it annoyed me haha, but eventually I stopped caring at all, as I have done with breaks in other figures including visible ones. It's such a downer at first, but the upset passes quickly!
Damage or not, Guts looks no less awesome in your photo