Can a seller do this? (eBay question)

[Moe]

He likely paid more and didn't charge you (UPS is considerably more expensive than USPS). I don't really see faulting him for it.

I got to agree with Namm on this UPS is considerably More money, way more money then USPS...
I ship international all the time, and ranges priority mail $20 to $35 depeding the country. UPS would be Way more...So you scored he lost IMO...

 

[tomandshell]

There are restrictions on USPS international shipping dimensions. I have sold items and listed USPS Priority International as the shipping method only to realize too late that they wouldn't ship my package to a specific country because of the size/weight. Not all shipping options are available online to sellers in every situation.

 

[Custo]

There are restrictions on USPS international shipping dimensions. I have sold items and listed USPS Priority International as the shipping method only to realize too late that they wouldn't ship my package to a specific country because of the size/weight. Not all shipping options are available online to sellers in every situation.

It was one Hot Toys box. Don't see that causing a problem as far as dimensions go.

 

[Custo]

no, because the seller didnt take into consideration those import fees the buyer here now has to pay. Seller may have saved his own butt, but now the buyer here has to pay more. So how is the buyer better off?

 

[Jen]

I agree with others - I think the seller was just trying to do a good deed and wasn't try to make you pay more. Perhaps UPS would get the item to you faster and he thought that would be a good thing? I have a feeling he probably wasn't aware that UPS would charge you additional fees.

I think all you can really do is ask that he help you out with these unexpected fees - but really besides that, I don't think there is much you can do about it.

 

[thenammagazine]

no, because the seller didnt take into consideration those import fees the buyer here now has to pay. Seller may have saved his own butt, but now the buyer here has to pay more. So how is the buyer better off?

That's not something the seller should even need to take into account. Those are the pros and cons of international buyers purchasing from US sellers. If it was THAT much of an issue, the buyer should've made certain that international packages are shipped via USPS as well since USPS Priority Mail is for US only. Sellers aren't ____ing mind readers and if buyers have certain requirements, it's up to them to bring them up BEFORE the end/close of the auction.

 

[Voorhees27]

That's your problem, honestly. You're importing it and having to pay taxes. Shipping is entirely irrelevant to the auction so long as you get what you paid for (and he's paying more). PayPal will side with him based on this, and rightfully so. His only obligation is to ship it to you and track it. You wanting to circumvent import fees, etc., is not only illegal, but a violation of your user agreement with both Ebay and Paypal.

He's referring to UPS' BS "brokerage fee" it's the biggest load of ____. Some may call it a handling fee. We still pay the sales tax with USPS but that's it. I once bought a $99 item from the States and the item was shipped via DHL, long story short AFTER the sales tax I paid these __________s $37 in "Duty" as they called it.

 

[thenammagazine]

He's referring to UPS' BS "brokerage fee" it's the biggest load of ____. Some may call it a handling fee. We still pay the sales tax with USPS but that's it. I once bought a $99 item from the States and the item was shipped via DHL, long story short AFTER the sales tax I paid these __________s $37 in "Duty" as they called it.

Does that justify the seller being required to be psychic?

Honestly, if I were the seller here and I got a complaint email from the buyer, I'd immediately file a claim with ebay and Paypal stating the buyer's attempting to back out of the deal. Again, it's the buyer's misconception of USPS Priority Mail that started this.

 

[Custo]

That's not something the seller should even need to take into account. Those are the pros and cons of international buyers purchasing from US sellers. If it was THAT much of an issue, the buyer should've made certain that international packages are shipped via USPS as well since USPS Priority Mail is for US only. Sellers aren't ____ing mind readers and if buyers have certain requirements, it's up to them to bring them up BEFORE the end/close of the auction.

What you said would be true if he did not include specifications for international. But his own auction description told me what he was shipping by.

"All International shipments are shipped thru USPS Priority or Express Mail International Mail. "

If his own auction is stating it, isn't it safe to assume he's going to ship by USPS?

 

[Custo]

Does that justify the seller being required to be psychic?

I honestly don't think you're understanding. I didn't assume anything. His own auction said he would use USPS

 

[thenammagazine]

I honestly don't think you're understanding. I didn't assume anything. His own auction said he would use USPS

I still stand buy it being your issue. You should've communicated it to him before the auction's close and reaffirmed the shipping method and your preference. You just can't expect everybody to know the laws of every foreign country, etc. That's absurd. Honestly, he upgraded your shipping at no extra cost to you, probably to insure it better. Don't lose sight of that.

 

[Voorhees27]

Does that justify the seller being required to be psychic?

Honestly, if I were the seller here and I got a complaint email from the buyer, I'd immediately file a claim with ebay and Paypal stating the buyer's attempting to back out of the deal. Again, it's the buyer's misconception of USPS Priority Mail that started this.

I totally get what you're saying, the seller just didn't realize it'd be such a big deal. Still, if stated as USPS and not UPS then it should be a big deal. An innocent mistake i'm sure but a mistake that'll cost the buyer in unnecessary fees. That's all.

Just suck it up Custo, what's done is done. Just next time message the seller beforehand, just to confirm.

 

[galactiboy]

That's not something the seller should even need to take into account. Those are the pros and cons of international buyers purchasing from US sellers. If it was THAT much of an issue, the buyer should've made certain that international packages are shipped via USPS as well since USPS Priority Mail is for US only. Sellers aren't ____ing mind readers and if buyers have certain requirements, it's up to them to bring them up BEFORE the end/close of the auction.

Gonna have to disagree with you... as a seller you should be aware of how you are shipping items. Again, its an oversight on his part and if I were the seller I would feel a responsibility to at least split the fees if not pay them myself.

Now will eBay or Paypal so anything, that I'm not sure about. But part of the seller's agreement when a transaction is to deliver the item using the method described. In this case if our buyer had seen that UPS was being used he may have chosen not to bid, or to inquire about using USPS instead. So in that regard, I feel the seller has some responsibility; even if eBay or Paypal would not.

Now when it comes to import fees; that is on the buyer... but using a delivery company that adds brokerage fees is the sellers fault.

 

[Custo]

I still stand buy it being your issue. You should've communicated it to him before the auction's close and reaffirmed the shipping method and your preference. You just can't expect everybody to know the laws of every foreign country, etc. That's absurd. Honestly, he upgraded your shipping at no extra cost to you, probably to insure it better. Don't lose sight of that.

Upgrading it without even telling me. He was assuming that this would be alright when in fact it is not. My major problem is he didn't confirm with me before he shipped it by UPS. So I'm in the wrong for not contacting the seller about shipping by USPS even though his auction clearly states that. And he is not when he shipped by UPS without even telling me beforehand?

 

[galactiboy]

I still stand buy it being your issue. You should've communicated it to him before the auction's close and reaffirmed the shipping method and your preference. You just can't expect everybody to know the laws of every foreign country, etc. That's absurd. Honestly, he upgraded your shipping at no extra cost to you, probably to insure it better. Don't lose sight of that.

Just because the cook at a restaurant decides to upgrade a meal with lots of sugar and fat that puts a diabetic customer into a coma doesn't mean it was a good decision

 

[Custo]

I totally get what you're saying, the seller just didn't realize it'd be such a big deal. Still, if stated as USPS and not UPS then it should be a big deal. An innocent mistake i'm sure but a mistake that'll cost the buyer in unnecessary fees. That's all.

Just suck it up Custo, what's done is done. Just next time message the seller beforehand, just to confirm.

Yea all I can really do is suck it up. Just wanted to vent I guess because I thought it was very unfair.

 

[The Craw]

This is a prime example of why I never ship outside of the 48 states.

 

[user 1190]

Also UPS is not always more expensive. I just quoted someone in Canada for some figures and both UPS and USPS were within a few buck, and UPS was the cheaper of the two.

If you state you going to send something one way you better send it that way!!!

Remind me never to buy anything from Nam.

 

[thenammagazine]

Gonna have to disagree with you... as a seller you should be aware of how you are shipping items. Again, its an oversight on his part and if I were the seller I would feel a responsibility to at least split the fees if not pay them myself.

Now will eBay or Paypal so anything, that I'm not sure about. But part of the seller's agreement when a transaction is to deliver the item using the method described. In this case if our buyer had seen that UPS was being used he may have chosen not to bid, or to inquire about using USPS instead. So in that regard, I feel the seller has some responsibility; even if eBay or Paypal would not.

Now when it comes to import fees; that is on the buyer... but using a delivery company that adds brokerage fees is the sellers fault.

Where does it say that? I've been looking and the only obligations the seller has are to describe the item accurately and ensure it arrives to the seller in a manner in which it was described in the auction as well as provide a means of tracking and proof of receipt.

Just because the cook at a restaurant decides to upgrade a meal with lots of sugar and fat that puts a diabetic customer into a coma doesn't mean it was a good decision

Full bore drama queen there. Apples and oranges.

Also UPS is not always more expensive. I just quoted someone in Canada for some figures and both UPS and USPS were within a few buck, and UPS was the cheaper of the two.

If you state you going to send something one way you better send it that way!!!

Remind me never to buy anything from Nam.

Despite my immaculate feedback, I wouldn't sell to you anyway.

 

[olbertfrog]

I understand that you might be upset that the guy shipped by UPS instead of USPS but he probably paid more and used a safer courrier.
You should cut him some slack.
Wait for the parcel to arrive and see if UPS make you pay.
Even if you do i doubt it would be that expensive...

About the fact that he has the right or not to do so well since he's upgrading the service i think it's fine with ebay.
It's usually downgrading and paying less for shipping that is a problem.

BTW i think he respected his details about shipping since express mail international can be handled by UPS.