To be fair with Sideshow, there was no nrd when they put this on sale with only a concept art. Then the prototype already had no likeness to Evans, so I don't see why people bought it anyway expecting a major miracle and a different head sculpt. Not sure if i'd give a full refund to someone who cancels for the lack of likeness if I were them honestly.
The prototype was much better so I am assuming a lot of people were fine with the lack of likeness as long as it didn't get worse. It did, by a huge margin.
And yeah, what Collectorcol said.