I think that Chris made clear from the start that his custom offerings would be done between commercial assignments. Perhaps he agreed to all these projects during a slow time, and then things picked up. I don't know, but my experience with three other customizers on this board and a fourth who does not post on SSF is that a year's wait for custom work is typical, not unusual.
I am frankly skeptical of the suggestion that complaining to authorities will get them to become involved. There was never a deadline or due date on any of these projects, so the complaints will seem subjective. Chris hasn't disappeared -- he posted on this board just a month ago, and while that may seem a long time to those of us who visit the board daily, it's hardly going to get the authorities up in arms. He's delivered some heads, but not others. To an outsider, it's going to seem like there's not much here except some frustrated collectors.
I have a concern that urging others to contact authorities may amount to encouraging harassment, and I think those who are joining this cruise ought to dive a little deeper here. There's an awful lot of heat coming off captdan. You haven't offended me, captdan. I just find it curious.