Credit Card decline = order cancelled PZ related

[Darth Madden]

Ok.. gottcha... that kind of sucks.

 

[Agent0028]

That does suck, but it kinda makes sense too since its an allotment issue assuming that the reason the flex converted is because someone from flexpay is the one who canceled.

 

[SimFeliz]

Just thinking does this policy apply to flexpay orders? Say if your card declined on the second payment not only is your order cancelled you also get slogged a fee of $40

 

[Darklord Dave]

It does keep the suspense going for the ulta-limited pieces. You not only have the excitement of trying to get the order, but also the anticipation of a random decline taking you out of the running - it's like a rollercoaster!

 

[Shai]

It does keep the suspense going for the ulta-limited pieces. You not only have the excitement of trying to get the order, but also the anticipation of a random decline taking you out of the running - it's like a rollercoaster!

 

[ozzfan84]

Just thinking does this policy apply to flexpay orders? Say if your card declined on the second payment not only is your order cancelled you also get slogged a fee of $40

Kind of unrelated, but:

When I first got the email, I called to ask if I could manually change to flexpay and pay a big chunk of it right there on the phone. That way, I figured I'd already have some cash on it so I wouldn't be affected by some freak decline.

They said they are not switching any to flexpay because it is such a limited item.

I mean, why not allow us to just pay for it now?

 

[Morbach]

I always thought that ss was so cool for their old policy and now they do something like this. Blows chunks.

 

[ozzfan84]

I always thought that ss was so cool for their old policy and now they do something like this. Blows chunks.

It wasn't just SS's policy.

Pretty much EVERY SINGLE merchant that takes credit cards online or by phone will contact you if they have trouble with your credit card. It is a pretty basic business practice.

 

[jbinny]

It does keep the suspense going for the ulta-limited pieces. You not only have the excitement of trying to get the order, but also the anticipation of a random decline taking you out of the running - it's like a rollercoaster!

the crappiest rollercoaster ever...

 

[Fritz]

If this new policy benefits me then I'm in favor of it. If it doesn't benefit me, then I'm opposed.

 

[Darklord Dave]

Unfortunately credit card companies won't allow them to charge you now if the product won't be available for delivery over 30 days away.

 

[Chicky]

Hi All,

Rest assured this is not a new policy and a zero to 24 hour decline window courtesy has been upheld on some ultra limited items and Comic-con exclusives. When this does occur, we try to give our collectors as much notice as possible. In this case, it is through the item arrival notice, in the recent newsletters, and will be on the processing notice.

For any customers, full payment or flex payment, who are concerned about the very rare occurrence of a 'Fraud Hold' being placed on their accounts, we suggest that you call you card company ahead of time and notify them of the charge window, the approximate amount as well as the company doing the charging. This information will be posted to your account and should be reviewed by their fraud protection department prior to any holds placed on charges or the account.

Sideshow Collectibles appreciates everyone's concern but feel that people may be concerned prematurely. We see far more declines due to insufficient funds than from Fraud holds.

Rest assured that we are always willing to evaluate any extraordinary circumstances involving any client accounts.

Best,
C

 

[Bannister]

Hi All,

Rest assured this is not a new policy and a zero to 24 hour decline window courtesy has been upheld on some ultra limited items and Comic-con exclusives. When this does occur, we try to give our collectors as much notice as possible. In this case, it is through the item arrival notice, in the recent newsletters, and will be on the processing notice.

For any customers, full payment or flex payment, who are concerned about the very rare occurrence of a 'Fraud Hold' being placed on their accounts, we suggest that you call you card company ahead of time and notify them of the charge window, the approximate amount as well as the company doing the charging. This information will be posted to your account and should be reviewed by their fraud protection department prior to any holds placed on charges or the account.

Sideshow Collectibles appreciates everyone's concern but feel that people may be concerned prematurely. We see far more declines due to insufficient funds than from Fraud holds.

Rest assured that we are always willing to evaluate any extraordinary circumstances involving any client accounts.

Best,
C

I don't have an order for this, but can you just send me something free? Thanks in advance.

 

[tomandshell]

I assume that anybody on the wait list should check their card as well, since there might be an unexpected charge when their wait list converts and gets processed.

Assuming the credit card processing runs as smoothly as the server did on the night that PZ went up for preorder, we shouldn't have anything to worry about...

 

[pixletwin]

I don't have an order for this, but can you just send me something free? Thanks in advance.

 

[Chicky]

Yes Tom & Shell,

Everyone should double check their card details wait list, flex pay or full pay just to be sure. Many of our frequent purchasers shouldn't have a problem and if they have had consistent problems during processing then they already have advanced notice to take care of any issues. As stated before, many processing issues are due to insufficient funds, expired expiration dates listed with the card, or incorrect card choice listed. Very simple things to check and fix prior to processing to insure issue free transaction.

Dave is correct that we cannot charge for items too early as there is a window of delivery on such things. Although it is not necessary to pay with US check or money order, you may. Just be sure to ask for shipping costs prior to completing payment and you must send it via a traceable method of delivery. Please note it takes up to 14 working days for US check clearance so this may significantly delay your shipment if you send in a check at the last minute. Also if you would like to convert your flex pay into a full payment option you may do so by calling or e-mailing us but we are not offering flex payment options for PZ Ex. orders that are currently full payment.


Best,
C

 

[Kibishii]

Dave is correct that we cannot charge for items too early as there is a window of delivery on such things.

Thank you for responding and trying to clarify things. Since this is going to be shipping in the next 15 days, can we call sometime next week and pay with a credit card over the phone? This is surely in the window of deliver and it will allow the customer to know for sure that it is fine. I have never had an issue, and I plan on calling my credit card to try and MAKE SURE they don't screw it up, but I still would like to be certain. I really don't want to deal with sending a money order or personal check in the mail...

Allowing us to ensure an issue free purchase really seems to be a basic customer service concept.

 

[firefly2121]

For some reason this happend to me when my card was denied for me ordering Planet Hulk dio...Needless to say I didnt get the Hulk...

 

[ozzfan84]

For some reason this happend to me when my card was denied for me ordering Planet Hulk dio...Needless to say I didnt get the Hulk...

Could you please elaborate on this story?

 

[Chicky]

You are welcome to call and request to process your order when you receive the processing notification e-mail. However depending on the volume of calls, we may or may not be able to process it while you are on the phone. In such case just because you are calling early to have the order processed does not change the decline window status.