NorthernLadMSP
Super Freak
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- Jun 28, 2010
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Perfect, I will display them together.
Dark Phoenix PF
- Thread starter Sweet Rabbit
- Start date
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Villaincollector1
Freaked Out
- Joined
- May 15, 2014
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Silverbolt8503
Super Freak
Did anyone get a response from Sideshow about the crack?
Centurion
Super Freak
Don't even bother. It'll be the same generic response... "I've looked through all our available stock and they look the same as yours. I'm refunding $30 to you." LOL!
Armymedic1980
Super Freak
Please correct me, but I haven't read anybody saying they are returning theirs. So some freaks might not mind that very peculiar slit on her privates.
Wah
Super Freak
i'm still waiting on a response just for an exchange cause my base came cracked. sent out the email for return/exchange form on sunday and still no response. went to chat on the website and asked if i should continue to wait or try again, they told me "they're running a bit slower then normal and thank you for being patient". what can you do.
The reply from Sideshow below. Pretty much what I was expecting.
I hate having any broken pieces on my statues, so most likely will have them send me a replacement base. And then hope that my Phoenix fits it properly. More than once I have had a base or statue replacement sent to me and then have had issues making it fit properly.
But on really close inspection of the crotch crack, it is a crease in the sculpt. The paint has just adhered to it over top and in the crease making it look like a crack. I think if a person with more skill then I have was to clean out the paint, then it would just be a crease. I would be scared to because if i clean it out then it will most likely leave a blank line with no paint. I think that the paint was applied too heavily (or not heavy enough) and that has left the look of it being a crack.
Plus the crease itself is very hard to notice. I was inspecting the statue with a bright flash light and that was the only way it was noticeable. And I was very close up to see it.
From Sideshow,
Thanks for taking the time to reach out, I'm sorry to see you've been having issues with Dark Phoenix! In regards to the "crack" on the inner leg, I can advise this is actually normal - this is actually a sculpted crease so small, the paint didn't adhere to it completely. Our own display piece looks exactly the same, and any replacement we could provide you would be similar or identical.
As for the base, you may be able to repair the broken flame right at home, using medium strength Zap-A-Gap to reattach it! If you would be willing to try this and keep the item as is, we can offer you a $55.00 Sideshow credit as compensation. This credit is free and clear of restrictions, and can be used on any existing order or future purchase. Please be aware that accepting this credit will close your inquiry, so you cannot ask for an additional replacement/exchange/refund for this issue after taking this credit offer.
If this is not the route you want to take, let us know and we will continue to look into other options for you. Just let us know how you want to proceed before February 9th, so we can get this taken care of for you as quickly as possible!
I hate having any broken pieces on my statues, so most likely will have them send me a replacement base. And then hope that my Phoenix fits it properly. More than once I have had a base or statue replacement sent to me and then have had issues making it fit properly.
But on really close inspection of the crotch crack, it is a crease in the sculpt. The paint has just adhered to it over top and in the crease making it look like a crack. I think if a person with more skill then I have was to clean out the paint, then it would just be a crease. I would be scared to because if i clean it out then it will most likely leave a blank line with no paint. I think that the paint was applied too heavily (or not heavy enough) and that has left the look of it being a crack.
Plus the crease itself is very hard to notice. I was inspecting the statue with a bright flash light and that was the only way it was noticeable. And I was very close up to see it.
From Sideshow,
Thanks for taking the time to reach out, I'm sorry to see you've been having issues with Dark Phoenix! In regards to the "crack" on the inner leg, I can advise this is actually normal - this is actually a sculpted crease so small, the paint didn't adhere to it completely. Our own display piece looks exactly the same, and any replacement we could provide you would be similar or identical.
As for the base, you may be able to repair the broken flame right at home, using medium strength Zap-A-Gap to reattach it! If you would be willing to try this and keep the item as is, we can offer you a $55.00 Sideshow credit as compensation. This credit is free and clear of restrictions, and can be used on any existing order or future purchase. Please be aware that accepting this credit will close your inquiry, so you cannot ask for an additional replacement/exchange/refund for this issue after taking this credit offer.
If this is not the route you want to take, let us know and we will continue to look into other options for you. Just let us know how you want to proceed before February 9th, so we can get this taken care of for you as quickly as possible!
LOL... they initially offered me $30 USD for the exact same issue. Thought they'd offer us Canadian's a better deal since the cost to ship/import is absurd. Great to see we even get less for credit too
Glad I sent it back 
Actually I am from Canada also. Alberta.
I wonder if maybe I got offered a larger credit because I have never accepted one.
I wonder if maybe I got offered a larger credit because I have never accepted one.
Centurion
Super Freak
LOL... they initially offered me $30 USD for the exact same issue. Thought they'd offer us Canadian's a better deal since the cost to ship/import is absurd. Great to see we even get less for credit too
LOL! I'm not surprised!
I think you made the right decision.
Wah
Super Freak
i finally got a response from their CS. offered me $40 credit to keep the broken base and statue....really? i don't think so. i'm getting the feeling they don't want to exchange our broken bases for new ones, if that's the case i'm returning the entire thing and getting a full refund.
NorthernLadMSP
Super Freak
- Joined
- Jun 28, 2010
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- 2,752
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Just love her so much, I had to take a few more pics
Colossus
Super Freak
Just love her so much, I had to take a few more pics
She is Amazing Piece and the Camera Loves Her
Colossus
Super Freak
BEHOLD The Queen Dark Phoenix 194/2500
Armymedic1980
Super Freak
I should be getting mine this week. Really excited about it. 
In most of the head-on pics I've seen, she leans slightly to her right.
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