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Nobody said it was caused at the factory

Unless the entire container got crushed I can't imagine all the statues arrived with damage from transit. Sideshow stated that "our Quality Assurance Team concluded the pieces did not pass our high-standards and made the difficult decision to recreate them." I don't know how you can take that any other way than the factory ****ed them up.
 
Unless the entire container got crushed I can't imagine all the statues arrived with damage from transit. Sideshow stated that "our Quality Assurance Team concluded the pieces did not pass our high-standards and made the difficult decision to recreate them." I don't know how you can take that any other way than the factory ****ed them up.

Water damage:dunno wouldn't be the first time
 
Lol..you come on, it's pretty lame people try to read between the lines on here and throw blame around when they don't know jack ****

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I imagine something happened to them on the boat from China - sort of like the first batch of batman busts.

Or, maybe the factory outsourced the work without SS authorization (you would be surprised how much that happens in other industries) resulting in a crappy end result.

Whatever the reason, I commend SS for making it right.
 
Maybe they finally realized how small he was when they unpacked him ...and sent him back to make him bigger. :wink1: :lol
 
I feel bad for their customer service people today haha, longest day ever for them


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Just spoke with SS via their chat and decided to cancel for now. They were super nice as always and here is the latest update;

I do not have any updates from our Production Team at this time, however, since we are recreating these pieces, it will be longer than a month. Exactly how much longer, I do not know at this time, but again, we will be sure to email you as soon as we have any updates on when that will be. I sincerely apologize for the inconvenience and appreciate your patience during this process. If you wish to keep this order on reserve, we may refund you your prepayments with the exception of the nonrefundable deposit and then place this order back on flex pay when we have further updates, or if you wish, I will be happy to assist you in canceling this order and see that you are refunded in full.


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Unless the entire container got crushed I can't imagine all the statues arrived with damage from transit. Sideshow stated that "our Quality Assurance Team concluded the pieces did not pass our high-standards and made the difficult decision to recreate them." I don't know how you can take that any other way than the factory ****ed them up.

That quote only means that the pieces they examined at SSC's facilities didn't cut it. Doesn't say why. Bat bust had to be recalled because of moisture issues. Who knows why they think this piece is defective? Unless they tell us, we can only guess. Either way, there's going to be a healthy delay to replace the defective pieces.
 
Thanks for the update Hockeyflow! Much appreciated! I think I'm gonna keep my order and have them reflexpay me.


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Here are your options

1. Cancel, full refund
2. Leave order as is, payments will resume whenever
3. Refund of all prepayments, minus the original NRD and keep the order (flexpay will be converted back over later)
 
Thanks for the update Hockeyflow! Much appreciated! I think I'm gonna keep my order and have them reflexpay me.


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No problem! It sounded like we're getting a whole new statue. I know I'll eventually reorder but for now I'll put the refunded money towards Prime1 Arkham Bats and help soften that price tag.


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Does this only impact the EX? I wonder if they will increase the size when they rerun. Sideshow's vagueness about the size was the main reason I was holding off on this (and missed the EX). If they resolicit I'll probably pick it up if the in-hand of the regular ends up looking big and impressive.

I also won't be surprised if they increase the ES as a way to recoup some of their costs when this does come back around. I doubt they would increase the price, it's possible they could keep the price for those who held orders and increase pricing for everyone else.
 
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