Deposits on Exclusive Pre-Orders: Sideshow's New Policy?

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tomandshell said:
It seems that people want the ability to cancel before shipment rather than returning the final product for a refund once it has been paid for and delivered and seen in person and found to be flawed. Sure, that's more of a hassle, but if you still get a refund if you're not completely satisfied, then I'm OK.
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This is all well and good, but how will Sideshow handle the cost of (potential) influx of returned product? They may try to suck it up at first, but eventually, we'll get a new policy where the deposit is truly non-refundable.

Sure, this is just conjecture on my part, but the question about how Sideshow will handle the higher amount of returns is valid.

The most important question of all is: Will this new policy apply to the Jason PF?
 
The Josh said:
If this policy helps in that then awesome. If not the yeah it sucks but at the same time it's good in that it will keep folks from just ordering because they can. So while it takes care of that hopefully (and I'd be shocked) is multitasking working to improve QC.
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How on Earth would this new policy help QC? If anything, it just cushions them even further from their own production & QC follies.

And, no, this isn't for 1/6 figures yet. But the slippery slope has now been stepped upon...
 
The Mike said:
Wow...okay we get it you love Sideshow...Here is the point broken down. The QC sucks. So people cancel before it ships or as its shipping because it does. Those cancelations lead to bloated stock in their warehouses. So, they need to institute something like this because they are stuck with merchandise. These people (if they are smart) aren't even letting it arrive home because they are watching boards like this like the metaphorical canary in the mine shaft and see a few crappy pics and cancel out. If QC was handled correctly you'd get less cancels and therefore less stock in the warehouse. Its not the whole problem but a big part in recent times.
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I've done this multiple times. The most recent time was with the Iron Man 2 maquette. The first ones out the door had too many problems for me to take a gamble on it. I ordered it from a dealer, and when I didn't want to buy it, I told another forumite about the dealer and the deal and he took it. Unfortunately, when he got it, it had the chin problem. :slap
 
IrishJedi said:
How on Earth would this new policy help QC? If anything, it just cushions them even further from their own production & QC follies.

And, no, this isn't for 1/6 figures yet. But the slippery slope has now been stepped upon...
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If it limits the ES thats a smaller run so hopefully less problems. Instead of turning out 1600 of something maybe it's 1000 and less items to get messed up on. Also it may take care of one problem with excess order while they're working to improve that.


It's not on 1:6th yet but if it's an EX I want I'm gonna order from them so it is what it is.
 
I see no evidence that they're working to improve their QC. They haven't even claimed that if I'm not mistaken.

And part of the problem is in their entire process itself, which they don't seem to be changing any time soon, either. The fact that they still don't have full-time PMs (or at least FTE's of some kind) in their factories on a daily basis just boggles my mind. It's just a recipe for QC problems. They play Russian Roulette with their products in production.

But again, my issue here isn't the new NRD policy itself... just that they're implementing something like this before tackling their larger production/QC issues, which are 100% their own doing and within their control, not ours. And I personally find that insulting as a customer/consumer.
 
I'd disagree that they're not working on it but to each his own. As far as not making comments I'm pretty sure they have in the past but I don't have that stuff at hand.

Just like anything SS can get better at QC and I'm sure they're working on it.
 
I'm not being facetious or trying to be difficult, really... But why are you so sure they're working on QC?? Have they claimed this somewhere or something? Because the evidence certainly isn't in their most recent products. The factory paint jobs on figures like the 501st and Flint and a production flaw in something like the Emperor's Throne (that makes it very weak at its base connection) are not signs of a company busting their ass on QC, imho.
 
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I honestly don't see how the two things are related, in terms of one not coming before the other. QC and the NRD are two separate issues. If you are that concerned about QC than you can either trust that Sideshow will honor refunding NRD returns/cancelations due to QC issues. Or just don't order until the item is out and you feel comfortable.

I'm assuming this policy is directed at not having artificially inflated pre-orders from people who don't know how to say no. I can imagine speculators, flippers, etc. play a part. But just look how pre-orders sell out at conventions only to end up on 2nd chance later. Not to mention most stuff is cheaper on the secondary market anyway :lol

QC does need (and always needs) to be addressed... but I don't think one has to be before or after the other.
 
They're not related. The point is that it could be pretty telling that the new NRD policy has taken precedence with them before any true wholesale changes in QC or production.

As a consumer you should always demand quality and service before anything else, and when stuff like this takes priority before QC it should be insulting... or at the very least concerning. And with that I'm one of the folks who's gonna say "eff you" to the notion of paying a NRD on their products before they address the bigger issues that are of their own doing.
 
Carl you know I don't give a crap if you're being difficult. :lol I'll reply to ya just the same. :p Just talking with them at SDCC about QC things I've seen and I do recall something being said in a Q&A/chat. Well, the paint apps on the 501st where nice and clean its just that the level of weathering was changed. That I think was more a product change but still not happy about it. Flint's hair was an issue I agree with ya. The rest of him was pretty damn cool. The throne had a few come messed up but it looks like most of them where fine. I don't know exact numbers mind you so I'm totally guessing here.
 
if QC is not related create a separate thread for it, don't piggyback on this one.
 
the same with 1/6 figures chicky said nrd does not cover them so stop bringing them up. soapbox in the right thread. make a new one.
 
Enigma said:
if QC is not related create a separate thread for it, don't piggyback on this one.
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By "not related" I mean they're obviously not tied together. But they certainly are related in that they are both major customer service and consumer issues. This was a natural progression of the overall discussion. It's not like we were just sitting around waiting for this topic to come up. It was Sideshow that put a controversial new policy in place that had some of us questioning them and asking the tougher questions. And it's absolutely relevant that some of us are put off that they would enact something like this before squaring away QC and production issues. If that leaves some of you butthurt then so be it.
 
you are just talking non-stop about 1/6 scale figures when chicky said they were not going to cover that with nrd so stop bringing it up here.

then qc issues but still no word on losing any customers money just hassle of return exchange.

you really want to address qc issues and have such a passion for it but are not willing to make a thread for it, but derail this one.

we know you don't like qc of 1/6 figures, move on it's unrelated.
 
Enigma said:
you are just talking non-stop about 1/6 scale figures when chicky said they were not going to cover that with nrd so stop bringing it up here.

then qc issues but still no word on losing any customers money just hassle of return exchange.

you really want to address qc issues and have such a passion for it but are not willing to make a thread for it, but derail this one.
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For a relative newbie who's obviously a Sideshow Apologist you've got a lot of fighting spirit and sac to you, I'll give ya that. But no... I think I'll keep the relevant discussion right here, thanks. Besides, we have had different QC threads in the past when the issue has come up.
 

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