eFX petition.

[DarthChrisDK]

If so, how would one know what would be the correct approach? I see a lot of sensible people here, struggling with eFX. They do not seem overly demanding or unreasonable.

If a company chose to only respond to those who approached them in a certain way... We'll, that would be quite a rediculous way of running things.

I work in customer support as a living, and I have hands-on experience with similar matters. You can't go about, having your pick at whom to reply. Go through the pile and offer everyone an equal service. That's the only way. In this day and age, with rumours, negative experiences and so fort, spreading around the communities... You really do yourself a big disadvantage by neglecting CR/CS.

 

[Invictus Sol]

Maybe it has something to do with one's approach.

No offense, but that's a little silly. In my case, I've sent 3 e.mails maybe over the course of a year with polite, product related inquiries and have yet to receive a response. I don't really get worked up about it as I'm fortunate not to have any money tied-up with them. But either way, insinuating that the people not receiving responses (many of whom have said they sent e.mails to arrange buying products) are to blame is just ridiculous.

 

[Mandible]

Agreed. I've dealt with eFX multiple times, and had no issues. I've also been granted some first-rate, personal responses to any questions.

Maybe it has something to do with one's approach.

Fair point...

But at the end of the day one's approach shouldn't matter (not that I would condone a disrespectful approach); it's a business, not a friendship. I have done my time it retail and, like it or not, some people are just nasty - regardless, you have to deal with them professionally and do your job.

I've followed this very closely and read (most of) the concerns (that have eventually turned to complaints) on many forums, and 99% of collectors have been very respectful toward eFX. They've waited patiently, when asked to. They emailed, time and time again.

If eFX want to segregate the community by picking favourites, I think that is simply going to make matters far worse.

 

[Hollywood]

Has anyone contacted Gino? He works for EFX,and has direct contact with the powers at be. Why not get his advise.