Hello everyone, to include Secret Compass customers past and present:
One of our customers sent me a link to this and I'd like to make a few comments. First off, thanks for everyone's praise! We are collectors ourselves and I would like to reiterate our committment to the community, both as Authorized Dealers and as fans and collectors ourselves. Personally, I have many of Sideshow's awesome pieces in my own personal collection. I wait the wait right along side many of you! I do want to address the apparent concern with our release of false information in terms of release dates. As I have told many of our customers, the release dates for high end limited edition collectibles change with the wind based on manufacturing schedules and quality control, and we can only report what is being reported to us. If our rep at Sideshow says "30 days", we'll tell our customers "30 days". If the product isn't ready after 30 days, what can we do? We can only pass on this latest status to the customers. So, in response to the person who mentioned that we changed the delivery date for the Iron Man bust "5 times"--- that's because the official release date actually changed 5 times. Anyone who monitored Sideshow's website as a direct customer can tell you that the date changed 5 times as well. There's nothing dishonest or underhanded in reporting what is being reported to us, it's not like we purposely give false dates. Please try and remember-- and many of you have heard me say this before--- we're talking about limited edition high end museum quality replicas, not mass produced plastic action figures. These things take time to bring to market, and there are often delays. If you can't wait like the rest of us, then maybe this part of the collectibles world is not for you. I'm standing in line as a customer right along side you and if the product isn't ready, the product isn't ready. That doesn't change my desire to acquire the piece, and we would hope that it doesn't change yours either. Also... as an Authorized Dealer and as a collector myself, this does have drawbacks!!! I often times don't get what I want until every pre-sale customer gets their order fillrd, meaning while all of you are unwrapping your Endoskulls, I'm STILL waiting

(((((((. We have never had a surplus on this product and I'm still waiting to keep and unwrap one for my collection.
OK... this has been a rather long post but I wanted to take the time to reiterate our commitment to our customers, both as an Authorized Dealer and as a collector and fan myself. Your pre-sale orders are safe with us; as always you are guaranteed 100% to get the piece or your money back, 100%. Sideshow has been late (for the reasons mentioned) but they have never let us down. They deliver QUALITY products when they deliver and that's why we're all fans, and that's what gets us jazzed when they put out new products. We have been Authorized Dealers for the past 5 years and our track record speaks for itself. If anyone wants to communicate with me personally, you can find me at
[email protected]. I'm online most of the day, every day, immersed in bringing high end products to our fellow collectors or reading up on the lore that makes some of these stories we all love so great.
Take Care Everyone!!
-shane
Secret Compass Team