Well, my figure arrived today. It was sent out the day after my first e-mail to them asking about the status of my order. Never received a shipment notification or tracking number. While I'm glad I got my figure and everything seems okay, I am not happy with the way they handle their customer service.
Shipment and tracking number come from a Paypal e-mail, might have been in your spam filter.
Here was mine for example:
PayPal
Details about your shipment
Transaction ID: xxxxxxxxxxx
Hello xxxxxxxxxxxx,
ENTERBAY International Limited added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper Hongkong Post
Tracking number xxxxxxxxxxxx
Shipping status Shipped
If you have questions about the shipment, please contact [email protected]
Seller
ENTERBAY International Limited
[email protected]
Shipping address - confirmed