My story:
I put an order for the Exclusive Hot Toys Predator 2 Battle Damaged. The order was confirmed and charged on the 9 of July.
It apperared as "in transit to EU wharehouse" for 5 weeks. I started to worry and get upset and wrote an email to SS Customer Dept. They told me the box was damaged in transit and I should be getting a new one soon.
On the 7 of spt I finally received my figure. After 2 moths of being charged.
Not only I consider to have payed a OVERPRICED shipping cost for 2 moths delivery time, $67! But on top of that no initiative from SS EU dept to communicate the service was going to take more time than expected.
So I wrote a letter to let know my complaints to the EU Customer Dept more than one week ago and I have yet no answer.
Heck, I remember 2 years ago I had a delay for 2 weeks after being charged and I was reimbursed half the shipping cost. I really fely they care then, now it feels like is a different story, which is sad, because SS had always a TOP customer service. One of the best I've found.
Now, I'm thinking of returning the figure and being refunded and tell them I will avoid direct bussiness with them unless is neccesary. I'm a customer that has spent around $4000 maybe more on SS merchandise, from their first days. I feel they should be more attentive to us.
I really feel dissapointed.
Yet another day rushing home from work to see if that e-mail's there to find....nothing. If I've not got one by tomorrow I'm e-mailing again, this is a joke!
...We are anticipating your order leaving our EU warehouse in the next few business days...
I've also been waiting for a looooong time since I have been charged.
I don't mind the long wiat, but I do mind they charge me and don't deliver within a few days/weeks.
One of my orders has been charged on July 23th and one on August 18th.
That's two months for the longest !
I placed an order on Aug. 14, it was transfered to the EU on the 15th, was charged and got an invoice on the 19th and nothings happend since. Was told last week it had cleared customs and he expected it to ship sometime last week. That didnt happend so i wrote him again last friday like he told me too. So now i'm just waiting for a responce. If he doesnt respond and i don't get a tracking number by Thursday (sometimes get them Thursday by 11 PM) i guess i will have to try and call them.
This really sucks.
ditto,
Nocturne did SS respond to your mail?
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