Hi fat hobbitss, I just received this word from the EU Department regarding your issue:
Please have this client re-check his e-mail, and the spam / junk mail folder as well, as the EU Customer Service Department e-mailed about a resolution to this issue on September 10th.
While we appreciate the forum board for it's community involvement, we must stress that it is NOT the main avenue to Sideshow customer service and is a place where issues often become distorted or exaggerated beyond what they are. We appreciate his $800 in previous purchases directly with us and look forward to his response to our e-mail.
If he has not received this e-mail, due to his e-mail service provider, he can call us at any time - 1-805-214-2100 ext. 2 - or fill out a request for international call-back:
https://www.sideshowtoy.com/article.php?id=intlcallback
And please make sure to add us to your address book so that all of our e-mails make it to you, as oftentimes Yahoo is very over-zealous in delivering our mail straight to spam / junk folders! (we highly suggest gmail for free email accounts - and no, we aren't being paid by Google!
)
Dusty,
Thanks for taking the time to write. I do check regualry the spam folder as it has happen many times in the past that Yahoo would send your messages o the spam folder. I don't knoe if the adress has been blocked by them or it was my fault and I deleted the message without knowing it. Thank you very much for your recommendation, I'll be opening a google account to avoid this problems in the future.
I'm sorry if I sounded rude, sometimes translating my mother langauage to english makes it sound a bit too harsh.
My apologies if i offered distorted information, or if it sounded bad. I was a bit upset because I felt I was being ignored. And really the only thing that most of us equest is have updated information in case our orders are delayed or anything out of the regular happens.
You had wrote a email and I did not received, my open excuses again for complaining about it, but I'm afraid both of us (company and client) were affected by a third part (the email account filter).
I think have spent more than $800 buying directly from you over the last years, maybe your system won't show older order files. But here I have a Original Weta Balrog I got from you, the Witchking, some LOTR bust exclusives, Helms of the Citadel, the Minas Morgul enviro, the Predator Maquette Ex and some more stuff. Besides that I've bought quite a deal from retailers, like the Predator 1/1 bust, lots of 12" figures, more LOTR stuff and I have an incoming Battle Damaged Endo bust now.
Though I haven't got my email, I have to say here that I noticed today in my account that Sideshow has refunded me the shipping cost of the order. So a public THANK YOU.
From my side I'll be keeping my orders (I do love your exclusives), will open a Goggle mail account to avoid any communication glitches.
From your side, I'd wish that you please improve the delivery times from the moment of being charged to the moment we receive our figures. And in the case the delay is greater than expected, if possible please email your customers and inform them.
Dusty please apologize on my behalf to the EU Dept if they felt offended. Thank you and the customer dept for being there.
Hopefully the address change means it's on it's way to me and not the EU warehouse.
