Mookeylama said:
Was Willows rotocast too?
Yes. But SSC did this with some of the previous releases too, so I'm not positive that rotocasting is to blame necessarily. Agreed, had they been cast in resin like earlier Sideshow figures, the Willow fiasco may not have happened. However, I'm not sure they could have had the hair sculpted as a seperate piece of plastic if they used resin.
I also got the run around from Sideshow customer support at the time of the Willow fiasco, but I have a feeling this is how they were instructed to respond after seeing some of the negative backlash.
I returned my Willow figures to SSC (exclusive and standard) and cancelled all my pre-orders after the Willow fiasco. However, I got sucked back in with the SDCC Werewolf Oz. I was able to get him, so I slowly started getting the ones I had missed when I saw that SSC wasn't going to be releasing another Willow anytime soon.
I wish Sideshow was faster in releasing another Willow, but I know why they aren't. They and many retailers are still stuck with too many "Matt Damon" Willows. Even though that head sculpt looks nothing like Willow (except for the awesome clothing), it's still labeled "Willow." And as far as SSC is concerned, "Willow" isn't selling, so why make a new one.
I really think SSC would have generated some good faith had they offered another Willow soon after the "Matt Damon" Willow. but offered a version with an additional head for the existing Willow. Yes, they may have lost some money, but it would sure have made them look better in the eyes of many fans. But again, folks could have complained over that. "Why do I have to buy another of the same character to get a fix for my existing bad figure?"
Sideshow took the easy road out and did nothing. To me that's worse than any of the alternatives that were discussed after the Willow fiasco.