EXO-6 Star Trek "General Discussion" 1/6 Line

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Mine finally updated.

Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER on June 28, 2021 at 10:17 am. The item is currently in transit to the destination.

Not sure how long it will take to get to me in Florida but I would imagine it will be quicker arriving in NY versus CA.
 
Mine finally updated.

Your item arrived at our USPS facility in JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER on June 28, 2021 at 10:17 am. The item is currently in transit to the destination.

Not sure how long it will take to get to me in Florida but I would imagine it will be quicker arriving in NY versus CA.
We are using the same logistic service as some major OEMs' direct shipments. They are geared to huge quantities. So this is actually a test of the process and procedures, and we monitor the orders since they left our warehouse.

But as of now, seems ok, timing is acceptable for the current worldwide pandemic lockdown.

We will have better understanding of this service after Data.

We have contingency plans to manage difficulties if they show up. We also budgeted X amount of Data just in case lost in transit.

Although we tried to cover as much areas as possible, I hope friends will give us a little extra time in logistic management. Beside development and production, we still has lots to learn as a Services provider. Yes, I consider EXO-6 as in Service sector.

there's a lot of things I see differently within the collectible markets particularly operations that involve pre-order. I am a person who always question “standard” or “industrial norms.” I see that kicking back and relaxing in a Safety Zone. I questioned and will operate EXO-6 as I see fit.

I considered pre-order as 70% make-to-order. This is Service being provided just like ordering a Pepperoni pizza before they deliver or when wlbe picked up. It is a service. Putting Pre-Order as product instead of service isn't correct in my opinion. This is why I said the entire 1/6 Trek collecting experience should be considered as a whole. From teasers to pre-orders, and delivering our figures to the end-user in the shortest and safest possible time are essentially part of the experience of collecting EXO-6 figures.

FC Data and Picard will show most of our operation short coming. Running in to problems is expected but under a controlled environment. So less possibilities to be caught off-guard when issues suddenly poop up from somewhere.

Check points in the entire process are in placed so if issues come up, we can identify the problems in the shortest possible time (except the time zone differences).

We operate like a Starship. We run simulations and diagnostics just like Geordi did.

The show just started. Sit back and enjoy even if you are not buying anything.
 
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I think overall it’s been going great from my perspective as a collector/customer. Pre-Order was easy as could be, paying the invoice (opted to pay it early) was easy, slight hiccup with getting the shipping email before it was shipped but that was cleared up real quick and received email with accurate tracking info when it did ship out. I don’t hold EXO responsible for any slow downs with the shipping company (especially if they are holding onto stock in case the shipping company damages or looses my order). EXO’s communication has been great up to this point so all in all it has been one of the better 1/6 buying experiences for me.
 
Nanjin, at what point would you declare an item “lost”. It’s been almost 10 days without any movement, would hate to miss out on Data altogether.
 
So far, EXO-6 has exceeded my expectations, and I haven't gotten Data yet.
Wonderful, this means
Nanjin, at what point would you declare an item “lost”. It’s been almost 10 days without any movement, would hate to miss out on Data altogether.
A month to file claim, 3 weeks for tracking are the usual practice. I do not know what's the time frame for the current services but I received parcels from this service ranging from less than 5 days to 21 days. The couriers also refused to give a time. They would say a month and we cant complain.

No way of knowing because today's logistic issues can surface without prior warnings and we won't know if there is a problem unless we go search for the info.

Like the ShenZhen shut down 1 or 2 weeks ago because of the Delta strain. I didn't know until the factory informed me that no one go in or out of the city without a Covid test, including all couriers drivers.
 
Nanjin, at what point would you declare an item “lost”. It’s been almost 10 days without any movement, would hate to miss out on Data altogether.
I have had stuff take crazy amounts of time and take strange routes (like going from East coast out to West coast and I am in FL) and have had other packages shipped from the same place travel straight to me and arrive from no time and this is just dealing with stuff within the United States. It’s strange times for shipping as well as many, many other things. Mine went pretty much 10 days with no movement and then all of a sudden tracking updated showing that it is in NY today. Unfortunately I would probably give it another week before starting to really worry. That’s just based on my own experience in 2021.
 
Mine shows that on 2021-6-27: "Aircraft arrives in port".

USPS doesn't show anything yet.

It appears it may have arrived in the US but hasn't been processed yet. One step closer!
 
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I have had stuff take crazy amounts of time and take strange routes (like going from East coast out to West coast and I am in FL) and have had other packages shipped from the same place travel straight to me and arrive from no time and this is just dealing with stuff within the United States. It’s strange times for shipping as well as many, many other things. Mine went pretty much 10 days with no movement and then all of a sudden tracking updated showing that it is in NY today. Unfortunately I would probably give it another week before starting to really worry. That’s just based on my own i
Is chaotic now. I had a shipment to California came from Saudi, tool the Atlantic route instead of Pacific.... adding to this, USPS sucks.
 
We are using the same logistic service as some major OEMs' direct shipments. They are geared to huge quantities. So this is actually a test of the process and procedures, and we monitor the orders since they left our warehouse.

But as of now, seems ok, timing is acceptable for the current worldwide pandemic lockdown.

We will have better understanding of this service after Data.

We have contingency plans to manage difficulties if they show up. We also budgeted X amount of Data just in case lost in transit.

Although we tried to cover as much areas as possible, I hope friends will give us a little extra time in logistic management. Beside development and production, we still has lots to learn as a Services provider. Yes, I consider EXO-6 as in Service sector.

there's a lot of things I see differently within the collectible markets particularly operations that involve pre-order. I am a person who always question “standard” or “industrial norms.” I see that kicking back and relaxing in a Safety Zone. I questioned and will operate EXO-6 as I see fit.

I considered pre-order as 70% make-to-order. This is Service being provided just like ordering a Pepperoni pizza before they deliver or when wlbe picked up. It is a service. Putting Pre-Order as product instead of service isn't correct in my opinion. This is why I said the entire 1/6 Trek collecting experience should be considered as a whole. From teasers to pre-orders, and delivering our figures to the end-user in the shortest and safest possible time are essentially part of the experience of collecting EXO-6 figures.

FC Data and Picard will show most of our operation short coming. Running in to problems is expected but under a controlled environment. So less possibilities to be caught off-guard when issues suddenly poop up from somewhere.

Check points in the entire process are in placed so if issues come up, we can identify the problems in the shortest possible time (except the time zone differences).

We operate like a Starship. We run simulations and diagnostics just like Geordi did.

The show just started. Sit back and enjoy even if you are not buying anything.
Damn Nanjin, I need a partner like you to make my plans of Alien figures come true! :lol
 
Nanjin, at what point would you declare an item “lost”. It’s been almost 10 days without any movement, would hate to miss out on Data altogether.
I'm not too worried. I suspect a lot of us are in the same boat. I've also been stuck in the same status since 6/24:

2021-06-24 21:18:23ShenzhenHanded over to Forwarding Agent for Transit
 
The wait itself doesn’t bother me too much, it’s more hoping it doesn’t get lost in the backlog. Fingers crossed.
 
The wait itself doesn’t bother me too much, it’s more hoping it doesn’t get lost in the backlog. Fingers crossed.
Don't worry. With Service written in EXO-6 Company's Statement of Purpose, we intend and will make sure those who ordered, be it end users or vendors, receive the TREK figures ordered. If the courier lost the parcel and end-user wants the figure instead of refund, we will make the figure for replacement if we don't have available stock.

Your enjoyment is secure.
 
Don't worry. With Service written in EXO-6 Company's Statement of Purpose, we intend and will make sure those who ordered, be it end users or vendors, receive the TREK figures ordered. If the courier lost the parcel and end-user wants the figure instead of refund, we will make the figure for replacement if we don't have available stock.

Your enjoyment is secure.

thanks Nanjin! Your care for your customers is much appreciated.
 
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