I was reading up on customer feedback for Silver Snail a week ago and came across this comment, maybe part of the reason they treated it so poorly while they had it in stock before you had purchased it.
"The Silver Snail has lost a customer (about 4 years ago)that used to spend 10k a year. I just came across this blog and thought it might be a good idea to tell a little story on how a good customer got pissed off!
But first I must say that during the years that I have been a customer at the Silver Snail I never had a problem with any staff member, always seemed polite and friendly.
I was purchasing an At-At walker Master Replicas $1949 CAD that was just in, and at that time the store owner mentioned to me that Master replicas was making a 32 inch Falcon and that he was getting one in. I replied well lets have a look at it once in and the price tag of course, which was $2600 US I think at that time. (Hard to remember exact $$ figures after years). Any ways the Falcon came in. Price was a little bit high. As a customer who spends a lot of dough, I asked for a little attention, (rebate), few hundred, $300?.
No positive result, so I passed on it. As time went on, and nobody would buy it, I insisted, but no luck. The last time I asked, thats year and a half of that Falcon being dead sitting inventory, I got the following reply:
No we can't give you any discount, you know the owner is pissed off at you, cause he ordered it for you and here you are asking for a discount, and there it is sitting there all this time.
Oh boy if I got pissed. LETS GET THE STORY CLEAR. I NEVER ORDERED IT, OTHERWISE YOU WOULD HAVE CHARGED ME A DEPOSIT, MAKES SENSE?
Anyways, that pushed me to the online ordering, which I was not a fan before. Now I get all my high end statues from the USA, and some cool from OXMOX STUDIOS.
Oh and by the way I got the Falcon when Master was getting Rid of their last inventory due to license expiry with good George Lucas, and payed $1495 US with Ship included. Just had to pay a little of brokerage Fee with DHL ($175) I think it was.
Well anyways you, (the Silver Snail store Owner) might say to me: I could'nt afford $300 rebate for you on the Falcon, well, I would reply with the following question: Can you afford the few thousands $$$ profits a year you just lost from me?"
What prick service though eh?, i am not even going to check out the new store with that stupid pretentious nerd mafia cafe they got in there(which i hear gets no customers). XD