ProgMatinee
circlesendwheretheybegin
"Great," "Timely," and "Sufficient" are incredibly subjective concepts anyhoo.
I agree. Obviously something like "time" can be measured, but varying distances makes is hard to judge whats normal, especially internationally.
I think a 5 star system might be overkill, but on a simple "good, fair, poor" system I think we can handle that.
Something like "communication" should be easier to nail down.
Good-PROMPTLY answered questions, alerted buyer when item was shipped, provided tracking info
Fair-provided adequate transaction details in acceptable manner
Poor-inadequate updates of shipping information, slow to answer questions, did not provide tracking number