must be regional. i've never had a problem with the best buy around here for the last 15 years. they never try to sell me mags or stuff i dont need. the only thing they try to push are warrenties and all you have to do is say no once and that's that. they are the only store in the area that has a decent selection of dvd's and cd's. wal-mart doesnt have crap. they try to ban everything that isnt family friendly.
No, it's pretty much everywhere. At least at the stores I've gone to, numbering around 5 or 6.
link
another link
and another
and some more
their magazine scam
more magazine hassles
typical geek squad stuff
just google "best buy customer service" or "best buy magazine" or "best buy geek squad complaint" and see what you come up with.
Like I said, the He-Man is a good deal and can't be beat, so I bought it. But I'm so against how BB treats people when they have a problem that I've otherwise boycotted them entirely. On another occasion, i asked if they price matched, was told yes, so asked them to price match a computer game. I think it was Civilization 4. It was on sale at Fry's electronics, which is located in Tempe, AZ. The sale price was something like $10 less than retail during it's initial release. It was a little bit of a drive, so I tried to have it matched at my local BB. After BB called the store to verify it was in stock, they later refused to match the price for two reasons/excuses:
1) it wasn't a local location, since I live in Mesa, AZ and store was in Tempe. This is completely ridiculous, the stores are about 15 miles apart at most.
2) Fry's often sells refurbished items and BB's price match policy doesn't include refurbished items. I actually laughed at the manager when he told me this. I was completely expecting that kind of a response from previous unpleasant experiences with the company. There was a customer next to me who was having unrelated but just as frustrating issues with his own personal experience with "customer service" and I asked him if he could believe what the manager just said. I asked manager how you "refurbish" a CD/DVD. I think I called the manager a jackass and left the store.
