That’s what happens when multiple people manage one account. Seems like they don’t even bother to scroll up to read the conversation, it would’ve prevented this entire mass. Their communication and customer support is clearly lacking. Such a shame because their products are amazing.Roan. It's crazy that you asked.
I spoke to por an hour ago. I don't want to pin all the blame on them. But what should have been a smooth transaction is turning into a huge nightmare. In part because of how disorganized they are, but due to outside factors as well.
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I ship through a forwarder. They receive a package and pass it on to me for a separate international shipping fee. But they'll only receive a package as long as shipping is paid beforehand, which I made sure to notify por before sending.
Unfortunately, it went over their head, and they sent the shoes with an additional shipping fee, and the package was returned to the courier.
Now... por says they'll sort it out with the courier, so we'll see what happens.
Fingers crossed for no more headaches.
So it was returned to the courier and then what? The courier won’t try to ship it out again they just hold it? Who knows how long it will take before Por has sorted that out..