I tried on the phone, got someone to answer and put on hold, then disconnected. But I tried again, again, and again, by the time I got another person on the phone I just put one in the cart. Very tense. So I actually got to order online this time. I had to use the phone for the last couple of figures and it wasn't as difficult as this time. I think more people are trying to get these exclusives and they are using the phone more also. It will only become more difficult as the siths preorder.