He gets TONS of these type of messages through both email and social media. I know it can be a bit abrasive, but I understand from his perspective. And if you could see the types of messages ppl send him (at least the ones he posts from time to time on FB), you'd sort of understand why he doesn't want to have to continually repeat himself for things like this, especially since it's more of a courtesy to try to help collectors not lose their NRD. Not something he really has to do, but does. Glad you were able to get it figured out.