I had ordered this figure about the same time I ordered joker from them. At the time I had no idea about the company's bad reputation. I did get the joker deluxe set shipped from them, however, it took a pretty long time and there was more stock of that it seems like.
I'm not holding my breathe for this one at all. Customer service has been awful and they haven't answered any of my emails except to give me a generic email that said something like "batch 1 of Inart Gandalf has already released. batch 2 orders will ship in late oct/early nov. This is obviously just a lie as I also had preordered on day 1. My guess is they have had little to no luck securing any Gandalf figures and its going to be a real long shot if they ever get one to you.
Does anybody here have any recommendations on where to look if its even at all possible at this rate to find one of these over the next few months? I don't know if there's a second batch order coming like their was with the Joker or what.