Exactly.
Customer service is huge.
Regardless of how many emails a company gets,you are offering a service to people.
A poor form response as in putting someone to the back of the line for asking a simple question to them is unjustified.
That Customer wouldn't know how many times a similar question is asked.
One poor response and then repeating it in here or elsewhere can spread like wildfire...and that can kill a business (Hello Toyswonderland).
Having said that, being from Australia,you either get figures last anyway and be patient with that fact,or you order from Hong Kong resellers at a mark up and get it earlier.
Cannot wait to see everyone's pics!!!