Seeing this reminds me of a bad Ebay experience I once made. Just like you, I had received a damaged statue, which was very badly fixed! In fact, not even all the damage was fixed! And there was a lot of money involved too. I wanted my money back from the seller, he said he didn't know of any damage. Unfortunately I payed by bank transfer, as he didn't have paypal. So, I couldn't do anything else but file a claim with Ebay. Result? Nada, zippo nothing. I am still waiting for an answer from Ebay. Meanwhile, I'm stuck with that broken figure. Repairing it professionally would be about $150. I'll have it repaid some day, but I could never display it, because looking at it would give me a fit. Gosh, thinking about it alone makes me mad, being treated so unfair. I hate Ebay for not helping me back then.
Anyway, I hope this get's sorted out for you. File a claim, so you have a chance.